A Jobber alternative built for home service

Jobber and Puffly start from opposite ends of the same day. Jobber is built around the job: the request, the quote, the visit on the schedule, the invoice and the payment. Puffly is built around the person who calls before any of that exists: the lead, the missed call, the follow-up text and the first conversation.

That makes this less of a head-to-head than most comparison pages admit. Some owners run the work in Jobber and use Puffly for the front door. Others find Jobber already covers enough of the phone and stay. This page helps you tell which one you are, using only what both companies describe in public as of October 21, 2026.

Jobber’s site describes requests, quotes, invoices, scheduling and routing, GPS for the crew, a client hub where a customer can review a quote, a mobile app, and sync with QuickBooks Online and Xero. If your pain is jobs slipping between the quote and the invoice, that is exactly where Jobber lives, and Puffly does not try to replace it.

Jobber sells in tiers. As of October 21, 2026 the tiers are called Core, Connect, Grow and Plus, and the more advanced features sit higher up. Its site lists two-way texting, job costing and custom automations at the Grow tier and above. Several things are separate add-ons, including the AI receptionist on the lower tiers, a pipeline tool, a marketing suite and reviews. Which feature sits in which tier changes, so read their plans page rather than trusting a summary, including this one.

Jobber now lists an AI receptionist that answers calls and texts and takes requests. It is an add-on on the lower tiers and shown as included on the top one. That is a real feature. If you are already a Jobber customer, try it before assuming you need a second tool for the phone.

Puffly starts from the missed call instead. You get a tracking number that rings through to your existing phone. When a call on that number goes unanswered, a text goes out on its own, usually within moments, and the call is logged as a lead. It respects SMS consent and quiet hours, sends once per caller per day, and you edit the wording. Puff Voice, the AI receptionist, answers from the services, hours and questions you give it, takes a message when it does not know, and hands the call to you if the caller asks for a person.

Jobber publishes its plan costs by number of users and by billing term, and it sells several of the features above as add-ons. Because those figures move and depend on your crew size, we do not copy them here. The fair comparison is to open their plans page, pick the tier that has the features you need, add the add-ons you would actually switch on, and compare that total with Puffly’s plans.

Puffly’s CRM is free to start, with no card. Puff Voice and Puff Text are paid add-ons with their own plans, so the free CRM is not the same thing as a free receptionist. Jobber also offers a free trial and several contract options, monthly or annual, which suits an owner who wants to test the whole system first.

Stay with Jobber alone if your calls already reach someone and your problem is the paperwork after the job. Add Puffly if you use Jobber for the work but calls still ring out while you are on site and you want a lead inbox and a text that goes out by itself. Choose Puffly alone if you have not committed to a field-service suite yet and want to start with leads and missed calls, then add quoting and invoicing tools later.