Answer the stuck-door call first, then sell the new door
Puffly is a free CRM for garage door companies, where a snapped spring today can become an opener or a new door quote tomorrow.
Where garage door company leads come from
Same-day repair searches
A door that will not open with the car inside is an emergency. People search and call several companies, and pick whoever can come first.
Google Local Services and reviews
Customers scan star ratings and call the top few. A recent review with a fast arrival time often decides the call.
Realtors and home builders
Sellers need a door working before an open house, and builders need openers installed on a schedule for new homes.
HOAs and property managers
Apartment communities and rental owners have many doors that break, and prefer one company they can text.
What slow follow up costs a garage door company
Most repair calls are won or lost in the first few minutes. A broken spring can be fixed the same day, so a customer who does not hear back will call the next company down the list. Quotes for a new door or opener are slower decisions, and they fade if no one checks in after the tech leaves.
A pipeline that fits a garage door company
Puffly’s pipeline is yours to name. Here is one way a garage door company could lay it out.
- Call inDoor won't open, won't close, or is making a noise. You get the address and what they see.
- Tech dispatchedA truck is on the way with an arrival window the customer knows.
- Repair quoteThe tech found the issue and gave a price for parts and labor, waiting on approval.
- Replacement or opener quoteBigger jobs like a new door or opener are priced and waiting for a decision.
- Fixed and reviewedDoor is working, invoice paid, and the customer is asked for a review.
Follow up moments worth a reminder
A broken spring call came in after the last truck had left for the day
"Sorry we couldn't get to you tonight. I can have a tech at your place tomorrow between 8 and 10 to fix the spring. Does that work?"
New door quote sent after a repair visit, no reply in a week
"Hi Frank, it's Lucas at Overhead Door Pros. I wanted to check in on the new door quote. I can go over color and insulation options if you like."
Repaired a door last winter that had older springs
"Hi Maria, hope the door is still running smoothly. It's a good time of year for a quick tune-up, so I can stop by if you want it looked over."
Puff, your AI teammate, can draft these messages and line up who to call next. Outreach waits for your approval unless you choose otherwise.
The shape of the year
Cold weather is hard on springs, so winter is your busiest repair stretch. Spring and summer are better for new door and opener installs, so use those weeks to work through quotes from earlier repair calls and to reach out to builders.
Questions from garage door companies
What about calls that come in when my techs are all out?
You can turn on missed-call text back, an opt-in automation that lets a caller know you saw the call. For live answering, Puff Voice is an AI receptionist offered as a paid add-on.
Can customers book a repair visit online?
Yes. Puffly has online booking and a branded lead form you can share or embed, so customers can request a time when they cannot reach you.
Can I follow up on new door quotes after a repair?
Yes. Keep the repair customer as a contact and the new door as a deal in your pipeline. Puff will flag it when it goes quiet and draft a message for you to approve.
Puffly for related trades
Start with the free CRM.
Leads, contacts, deals, tasks and your own branded lead form cost nothing. No card to start. Bring your leads in from a Google Sheet or add them by hand.
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