A buyer with a short inspection window will not wait for a callback
Puffly keeps your buyer requests and the agents who send them in one place, and Puff drafts the follow up. Free to start.
Where home inspection company leads come from
Real estate agent referrals
Most of your work often comes from a handful of agents who trust you with their buyers. Keeping those agents in front of you matters more than any ad.
Buyers under contract
A buyer with an accepted offer and a short inspection window. They need a time this week and will book whoever answers.
Google search
A buyer without an agent, or an agent's client who wants a second opinion, looks for an inspector near the property.
Sellers and pre-listing requests
Sellers who want to know what a buyer might find before they list, or investors checking a property before they bid.
What slow follow up costs a home inspection company
An inspection has a deadline attached, so a buyer who reaches out at night usually expects an answer by morning. If you are slow, they book someone else, and the agent who referred them remembers. A referring agent who never hears from you can also slowly send their next buyer to a different inspector.
A pipeline that fits a home inspection company
Puffly’s pipeline is yours to name. Here is one way a home inspection company could lay it out.
- Request receivedA buyer or agent asked about a property address and a time window.
- Inspection scheduledYou confirmed a time slot, the property access, and any extra services like radon or sewer scope.
- Inspection doneYou finished the walkthrough and are writing up the findings.
- Report deliveredThe report has been sent and the buyer may have questions for you.
- Thank-you and reviewYou are thanking the agent and asking the buyer for a review.
Follow up moments worth a reminder
A buyer emailed at 9 pm with an inspection window closing Friday
"Hi Chris, I can do Thursday at 9 am for the address you sent. Want me to book it? I'll need the lockbox code or agent contact."
An agent who sent you three inspections last quarter has gone quiet
"Hi Dana, it's been a while since I did a walkthrough for one of your buyers. Anything coming up that I can fit in? Coffee's on me."
The report went out two days ago and the buyer has not replied
"Hi Nate, did the report answer your questions? Happy to talk through anything on the roof or the panel. And a review would mean a lot."
Puff, your AI teammate, can draft these messages and line up who to call next. Outreach waits for your approval unless you choose otherwise.
The shape of the year
Spring and summer usually bring the most home sales, so the calendar fills and the agents send more buyers. Winter is slower, and it is the right time to visit agents, send thank-you notes, and reconnect with people who referred work last year. Track which agents send you the most so you know who to keep close.
Questions from home inspectors
How do I keep track of the agents who send me work?
Add each agent as a contact, and their brokerage as a company. Keep a note on how often they refer, and let Puff show you who has gone quiet.
Can buyers book an inspection online?
Puffly includes online booking, so a buyer can choose a time slot. You keep control of what days and times you offer.
Does Puffly write the inspection report?
No. Keep using your inspection software for reports. Puffly is where your requests, agents, and follow up live.
Puffly for related trades
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