Get to the lockout fast, then keep the rekey and commercial jobs
Puffly is a free CRM for locksmiths who live on urgent calls and want the one-time lockout to turn into a customer they can call again.
Where locksmith business leads come from
Lockout searches on a phone
Someone standing outside their car or front door searches and calls whoever is nearby. Being quick to answer matters more than anything.
New homeowners
After closing, buyers want every lock rekeyed since they do not know who has a key. Realtors and movers often recommend a locksmith they trust.
Landlords and property managers
Every tenant turnover means new keys or locks, so one manager can send you repeat work across many units.
Local businesses
Shops and offices need master key systems, door hardware and panic bars, and they tend to stay loyal to one shop.
What slow follow up costs a locksmith business
A person locked out will call the next number if yours goes to voicemail, since they cannot wait. Rekey and commercial hardware jobs are planned, so they go to whoever responds with a clear price and a time. A property manager who cannot reach you for a turnover will find another locksmith and keep using them.
A pipeline that fits a locksmith business
Puffly’s pipeline is yours to name. Here is one way a locksmith business could lay it out.
- Call answeredYou have the location, the lock type, and whether it is a home, car or business.
- Arrival time givenThe customer knows when you will get there and what it should cost.
- On siteYou are working on the lockout, the rekey or the install.
- Upgrade quote outYou offered new deadbolts, smart locks or a master key system and are waiting on a yes.
- Paid and rememberedJob done, payment collected, and the customer saved for the next time they need you.
Follow up moments worth a reminder
Lockout call answered, tech on the way
"This is Ben with Keystone Lock and Key. I'm about 15 minutes away. Please stay near the car and I'll call when I'm on the street."
A new homeowner asked about rekeying but hasn't booked
"Hi Tasha, congratulations on the new house. I can rekey all your locks in one visit so old keys stop working. Want me to come by this week?"
A property manager mentioned upcoming tenant turnovers
"Hi Jim, thanks for sending the move-out dates. I can rekey each unit the day after the tenant leaves. Want me to plan around your calendar?"
Puff, your AI teammate, can draft these messages and line up who to call next. Outreach waits for your approval unless you choose otherwise.
The shape of the year
Lockout calls come all year, but summer is heavy with home sales and moves, and August brings student housing turnovers. Winter is a good time to follow up on commercial and smart lock quotes and to check in with landlords ahead of spring turnovers.
Questions from locksmiths
Can Puffly handle the emergency calls?
It cannot dispatch for you, but you can turn on missed-call text back, an opt-in automation for calls you can't pick up. Puff Voice is a paid AI receptionist add-on if you want calls answered.
How do I keep track of property manager accounts?
Keep each manager as a contact with their company, and set tasks for upcoming turnover dates. Puff shows you who to call and drafts messages you approve.
Can I turn a lockout customer into repeat work?
Yes. Save every customer as a contact, and Puff can suggest a friendly message about rekeying or a lock upgrade after the emergency has passed.
Puffly for related trades
Start with the free CRM.
Leads, contacts, deals, tasks and your own branded lead form cost nothing. No card to start. Bring your leads in from a Google Sheet or add them by hand.
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