Move dates are fixed. A slow reply sends them to the next mover.
Every customer has a date they can't miss. Puffly helps you answer quickly, hold the right date and stay on top of every estimate until it books.
Where moving company leads come from
Google searches and moving comparison sites
People request quotes from several movers at once. The first clear answer usually gets the conversation.
Realtors and apartment leasing offices
Agents know when their clients are closing. A mover they trust gets the call as soon as a contract is signed.
Corporate relocations and HR teams
Employers help staff move across town or across the country. One good contact can send several moves a year.
Past customers and their friends
People remember the crew that didn't scratch the piano. They pass your name along when a coworker or cousin is moving.
What slow follow up costs a moving company
A move date doesn't wait. A customer who asked for an estimate and heard nothing for a day has probably booked another crew. Even after a quote goes out, a quiet week can turn into a lost date, because movers fill up fast at the end of the month.
A pipeline that fits a moving company
Puffly’s pipeline is yours to name. Here is one way a moving company could lay it out.
- Quote requestMove date, addresses, size of the home and whether it's local or long-distance.
- Estimate doneYou've done a video call or a walkthrough and know about stairs, elevators and heavy items.
- Quote sentA written price by hourly rate or flat fee, with packing and materials noted.
- Date held, deposit inThe date is locked, the crew is assigned and the customer has a contact for move day.
- Moved, review askedThe truck is empty, any damage questions are handled and a review is requested.
Follow up moments worth a reminder
Video walkthrough finished this morning and the move is in two weeks
"Hi Hannah, thanks for showing me the apartment. I sent your quote. I still have the 14th open. Want me to hold it for you until tomorrow?"
A customer booked three weeks ago and the move is next Saturday
"Hi Omar, just confirming we're set for Saturday at 8. The crew will bring blankets and boxes. Is there a parking spot or elevator reservation we should know about?"
The move was last week and one lamp arrived cracked
"Hi Beth, I'm sorry about the lamp. Send me a photo and the details and I'll make it right. Thank you for trusting us with the move."
Puff, your AI teammate, can draft these messages and line up who to call next. Outreach waits for your approval unless you choose otherwise.
The shape of the year
Summer and the turn of each month are usually the busiest, with school breaks and lease dates driving calls. Winter is slower, so use it to reach out to realtors, leasing offices and past customers before spring fills up.
Questions from movers
Customers ask several movers at once. How do I stay ahead?
Reply fast, and let Puff show you who has a quote out with no answer. It drafts the follow up and you approve it.
Can I answer calls while the crew is on a job?
Missed-call text back is an opt-in automation, and Puff Voice is a paid AI receptionist for calls you can't take.
Can I send a written price?
Puffly has quotes you can send, so the customer gets a clear number in writing.
Puffly for related trades
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Leads, contacts, deals, tasks and your own branded lead form cost nothing. No card to start. Bring your leads in from a Google Sheet or add them by hand.
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