Keep the customer warm while the part is on backorder
Many appliance repairs need a second visit. Puffly tracks the diagnosis, the quote, the part and the return trip, so nobody sits waiting by the phone.
Where appliance repair company leads come from
Phone searches and Maps
Someone with a warm fridge or a flooded laundry room searches on their phone and calls the first shop that picks up.
Home warranty and brand service networks
Warranty companies and manufacturer programs send work your way. Track each one as a company so you know who keeps the calls coming.
Landlords and property managers
One manager with a few buildings can send a dryer, a range and a fridge in the same month once they trust you.
Past customers
The magnet on the fridge and the invoice in the drawer bring people back when the next appliance starts acting up.
What slow follow up costs a appliance repair company
A customer with a dead washer has a house to run, so they call two or three shops. If your diagnostic quote sits, they book whoever called back first or decide to buy new. The wait for a part is even riskier, because a quiet week makes people wonder if you forgot them.
A pipeline that fits a appliance repair company
Puffly’s pipeline is yours to name. Here is one way a appliance repair company could lay it out.
- Service call bookedModel, serial number and symptom go in the notes before the truck rolls.
- Diagnosed and quotedGive the repair price, and be honest when replacing is the smarter call.
- Waiting on partThe deal sits here with a task tied to the expected arrival date.
- Return visit setThe part is in, so the customer picks a window.
- Repaired and reviewedAsk for the review while the machine is humming again.
Follow up moments worth a reminder
Quoted a compressor repair yesterday and the customer is weighing a new fridge
"Hi [name], it's [your name] from the shop. Any questions on the fridge quote? Happy to walk through repair versus replace with you."
The dryer part arrived this morning but no return visit is booked
"Hi [name], your part just came in. I can be there Thursday morning or Friday afternoon. Which works better?"
Oven repaired last week and the customer seemed happy
"Hi [name], glad the oven is baking right again. If you have a minute, a quick review really helps a small shop like ours."
Puff, your AI teammate, can draft these messages and line up who to call next. Outreach waits for your approval unless you choose otherwise.
The shape of the year
Refrigerators and freezers tend to fail when the weather turns hot, and ovens and dishwashers get busy before big holiday meals. In the slower weeks, ask Puff who you repaired for a while back and call people whose machines are getting old.
Questions from appliance repair companies
Can I keep track of parts that are on order?
Yes, in a simple way. Move the deal to a stage like Waiting on part and set a task for the date you expect it. Puffly is not a parts inventory system, so keep your supplier orders where you already do.
Is this a dispatch or routing tool?
No. Puffly is a CRM, so it tracks the customer, the quote and the next step. Keep using your own schedule or map for the truck route.
Will it text my customers on its own?
Not by default. Puff drafts messages and waits for you to approve them. Missed-call text back is an opt-in automation you can turn on if you are under a machine when the phone rings.
Puffly for related trades
Start with the free CRM.
Leads, contacts, deals, tasks and your own branded lead form cost nothing. No card to start. Bring your leads in from a Google Sheet or add them by hand.
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