An AI receptionist for Houston appliance repair companies
A dead refrigerator in Houston heat is an emergency to the person who owns it. Puff Voice answers while you are behind someone else's dryer, takes the details and books the visit.
Where Houston appliance repair companies lose calls, and what Puffly does about it
A warm fridge will not wait for a callback
The customer is watching food spoil. They call down the list until someone gives them a time.
What Puffly does: Puff Voice answers when you cannot, finds out which appliance it is and what it is doing, and books an open slot. The caller gets a text confirmation.
You need the brand and the symptom before you roll
Showing up without knowing the make or the problem can mean a second trip for the part.
What Puffly does: Add an instruction telling Puff to ask for the brand and the symptom. What the caller says is in the transcript and summary you read before the visit.
Customers think over a big repair
When the repair costs a good share of a new machine, people ask for time to decide, and then nobody calls anybody.
What Puffly does: Keep the estimate as a deal in the free CRM. On a paid plan, Puff drafts a follow-up for your approval.
How Puff Voice answers your line
- You choose when it answers: every call, only calls you do not pick up, or only after hours.
- It answers from your own services, hours and FAQ, and takes a message when it does not know.
- It books into your calendar and texts the caller a confirmation.
- You get a transcript and a summary of every call.
- It can hand the call to you when the caller asks for a person.
Puffly is built in Houston.
What it costs
The CRM is free. Puff Voice and Puff Text are paid add-ons, billed monthly. Twilio bills its own call charges to your Twilio account.
Puff Voice
Starter: $99/mo, 200 min
Pro: $249/mo, 600 min
Max: $499/mo, 1,400 min
Puff Text
Starter: $49/mo, 500 replies
Pro: $119/mo, 1,500 replies
Max: $249/mo, 4,000 replies
Questions from Houston appliance repair companies
Can Puff tell callers which brands I service?
Yes, if you list them. Puff answers from the services and FAQ you write, so it only says what you have told it.
Can Puff quote my service call fee?
Only when you allow price answers, and then as a usual price from your service list. It says you confirm the final price.
What does Puff Voice cost?
Puff Voice is a paid add-on. Starter is $99/mo with 200 min, Pro is $249/mo with 600 min, Max is $499/mo with 1,400 min. Puff Text is a separate add-on: Starter is $49/mo with 500 replies, Pro is $119/mo with 1,500 replies, Max is $249/mo with 4,000 replies. The CRM itself is free.
What happens after the included minutes?
Extra minutes cost 20 Puff credits each. With no minutes and no credits left, calls ring your phone as before.
Does the caller know it is an assistant?
Yes by default. The greeting says it is an automated assistant, and you decide whether to keep that on.
What do I need?
A Twilio number connected in Settings, Phone. Twilio bills its own call charges to your Twilio account.
Does it quote prices?
Only when you allow it, and only as a usual range from your service list.
Puff Voice for other Houston businesses
Start with the free CRM.
Create a free workspace, add your leads, and switch on Puff Voice when missed calls start costing you jobs. No card to start.
Start free