An AI receptionist for Houston auto repair shops
Houston runs on cars, and a driver without one calls shops until somebody answers. Puff Voice picks up while you are under a hood, takes the details and books the drop-off.
Where Houston auto repair shops lose calls, and what Puffly does about it
The front counter is also the mechanic
In a small shop the person who answers the phone is the person with a wrench in hand, so the phone loses.
What Puffly does: Puff Voice answers when you cannot, finds out what the car is doing and books a drop-off time. Add an instruction if you want it to always ask for the year, make and model.
Calls at 5:45 and on Sunday
Cars break down on the drive home and over the weekend, when the bays are closed.
What Puffly does: Set Puff Voice to answer after hours. Monday morning starts with a list of summaries instead of a full voicemail box.
Estimates the customer never approved
You diagnosed it, sent the estimate, and the car is still sitting in your lot waiting for a yes.
What Puffly does: Keep the estimate as a deal in the free CRM. On a paid plan, Puff drafts the follow-up for you to approve.
How Puff Voice answers your line
- You choose when it answers: every call, only calls you do not pick up, or only after hours.
- It answers from your own services, hours and FAQ, and takes a message when it does not know.
- It books into your calendar and texts the caller a confirmation.
- You get a transcript and a summary of every call.
- It can hand the call to you when the caller asks for a person.
Puffly is built in Houston.
What it costs
The CRM is free. Puff Voice and Puff Text are paid add-ons, billed monthly. Twilio bills its own call charges to your Twilio account.
Puff Voice
Starter: $99/mo, 200 min
Pro: $249/mo, 600 min
Max: $499/mo, 1,400 min
Puff Text
Starter: $49/mo, 500 replies
Pro: $119/mo, 1,500 replies
Max: $249/mo, 4,000 replies
Questions from Houston auto repair shops
Will Puff diagnose a car over the phone?
No. It writes down what the driver describes and books the visit. Diagnosis stays with you.
Can Puff tell callers if their car is ready?
Puff answers from the services, hours and FAQ you give it. For a question about a specific vehicle it takes a message, or can hand the call to you if the caller asks for a person.
What does Puff Voice cost?
Puff Voice is a paid add-on. Starter is $99/mo with 200 min, Pro is $249/mo with 600 min, Max is $499/mo with 1,400 min. Puff Text is a separate add-on: Starter is $49/mo with 500 replies, Pro is $119/mo with 1,500 replies, Max is $249/mo with 4,000 replies. The CRM itself is free.
What happens after the included minutes?
Extra minutes cost 20 Puff credits each. With no minutes and no credits left, calls ring your phone as before.
Does the caller know it is an assistant?
Yes by default. The greeting says it is an automated assistant, and you decide whether to keep that on.
What do I need?
A Twilio number connected in Settings, Phone. Twilio bills its own call charges to your Twilio account.
Does it quote prices?
Only when you allow it, and only as a usual range from your service list.
Puff Voice for other Houston businesses
Start with the free CRM.
Create a free workspace, add your leads, and switch on Puff Voice when missed calls start costing you jobs. No card to start.
Start free