An AI receptionist for Houston hair salons
A stylist with color on her gloves cannot pick up a phone, and a small salon rarely has a front desk. Puff Voice answers, explains your services and books the appointment.
Where Houston hair salons lose calls, and what Puffly does about it
No front desk, and everyone is with a client
A new client calling about color usually has questions first. Voicemail does not answer questions.
What Puffly does: Puff Voice answers from the services and FAQ you write, takes the caller's details and books a time from your calendar.
Reschedules and running-late calls
These calls are short, but each one pulls a stylist away from the chair in the middle of a service.
What Puffly does: Puff takes the call and puts what the client said in a summary. If the client asks for a person, it can hand the call to you.
Clients message at midnight
Many clients would rather text than call, and they do it after the salon has closed.
What Puffly does: Puff Text, a separate add-on, answers customer texts from your services and hours and books from the thread.
How Puff Voice answers your line
- You choose when it answers: every call, only calls you do not pick up, or only after hours.
- It answers from your own services, hours and FAQ, and takes a message when it does not know.
- It books into your calendar and texts the caller a confirmation.
- You get a transcript and a summary of every call.
- It can hand the call to you when the caller asks for a person.
Puffly is built in Houston.
What it costs
The CRM is free. Puff Voice and Puff Text are paid add-ons, billed monthly. Twilio bills its own call charges to your Twilio account.
Puff Voice
Starter: $99/mo, 200 min
Pro: $249/mo, 600 min
Max: $499/mo, 1,400 min
Puff Text
Starter: $49/mo, 500 replies
Pro: $119/mo, 1,500 replies
Max: $249/mo, 4,000 replies
Questions from Houston hair salons
Can Puff tell a caller how long a service takes?
Yes, if you write it in your service list or FAQ. Puff only says what you have given it.
Will Puff book a color correction without a consult?
Puff offers the services you list. If corrections need a consultation first, list the consultation as the bookable service.
What does Puff Voice cost?
Puff Voice is a paid add-on. Starter is $99/mo with 200 min, Pro is $249/mo with 600 min, Max is $499/mo with 1,400 min. Puff Text is a separate add-on: Starter is $49/mo with 500 replies, Pro is $119/mo with 1,500 replies, Max is $249/mo with 4,000 replies. The CRM itself is free.
What happens after the included minutes?
Extra minutes cost 20 Puff credits each. With no minutes and no credits left, calls ring your phone as before.
Does the caller know it is an assistant?
Yes by default. The greeting says it is an automated assistant, and you decide whether to keep that on.
What do I need?
A Twilio number connected in Settings, Phone. Twilio bills its own call charges to your Twilio account.
Does it quote prices?
Only when you allow it, and only as a usual range from your service list.
Puff Voice for other Houston businesses
Start with the free CRM.
Create a free workspace, add your leads, and switch on Puff Voice when missed calls start costing you jobs. No card to start.
Start free