An AI receptionist for Houston pet groomers and pet care businesses
With a wet dog on the table and a dryer running, the phone does not get answered. Puff Voice picks up, finds out what the pet needs and books the appointment.
Where Houston pet groomers lose calls, and what Puffly does about it
Both hands are on a dog
Letting go of a dog on a grooming table to answer the phone is not safe, so the call rings out.
What Puffly does: Puff Voice answers for you, finds out which service the owner wants and books a slot from your calendar. Add an instruction if you want it to ask the breed and size.
Summer fills the book
When Houston heats up, everyone wants their dog trimmed in the same weeks, and the phone rings through every groom.
What Puffly does: Puff answers each call and texts the caller a confirmation, so the busy weeks fill in without you stopping work.
Owners text to ask if the dog is ready
Pickup questions and rebooking requests arrive as texts all afternoon.
What Puffly does: Puff Text, a separate add-on, answers customer texts from your services and hours, and passes the thread to you when the owner asks for a person.
How Puff Voice answers your line
- You choose when it answers: every call, only calls you do not pick up, or only after hours.
- It answers from your own services, hours and FAQ, and takes a message when it does not know.
- It books into your calendar and texts the caller a confirmation.
- You get a transcript and a summary of every call.
- It can hand the call to you when the caller asks for a person.
Puffly is built in Houston.
What it costs
The CRM is free. Puff Voice and Puff Text are paid add-ons, billed monthly. Twilio bills its own call charges to your Twilio account.
Puff Voice
Starter: $99/mo, 200 min
Pro: $249/mo, 600 min
Max: $499/mo, 1,400 min
Puff Text
Starter: $49/mo, 500 replies
Pro: $119/mo, 1,500 replies
Max: $249/mo, 4,000 replies
Questions from Houston pet groomers
Can Puff tell callers what vaccinations I require?
Yes, if you put your requirements in the FAQ. Puff answers from what you write and does not give pet health advice.
Does this work for boarding, daycare or dog walking?
Puff offers whatever services you list and books them into your calendar. Describe each one in your service list.
What does Puff Voice cost?
Puff Voice is a paid add-on. Starter is $99/mo with 200 min, Pro is $249/mo with 600 min, Max is $499/mo with 1,400 min. Puff Text is a separate add-on: Starter is $49/mo with 500 replies, Pro is $119/mo with 1,500 replies, Max is $249/mo with 4,000 replies. The CRM itself is free.
What happens after the included minutes?
Extra minutes cost 20 Puff credits each. With no minutes and no credits left, calls ring your phone as before.
Does the caller know it is an assistant?
Yes by default. The greeting says it is an automated assistant, and you decide whether to keep that on.
What do I need?
A Twilio number connected in Settings, Phone. Twilio bills its own call charges to your Twilio account.
Does it quote prices?
Only when you allow it, and only as a usual range from your service list.
Puff Voice for other Houston businesses
Start with the free CRM.
Create a free workspace, add your leads, and switch on Puff Voice when missed calls start costing you jobs. No card to start.
Start free