Stop letting the honey-do list fall through the cracks
Puffly is a free CRM for handymen who juggle dozens of small jobs, and want the repeat customers to keep calling them first.
Where handyman business leads come from
Nextdoor and Facebook groups
Someone posts that they need a door hung or a faucet swapped, and ten neighbors reply. A fast, friendly message often wins it.
Repeat customers with a growing list
A homeowner who trusts you keeps a running list of little jobs and calls you when it gets long enough.
Realtors and landlords
Before a listing or between tenants, they need a punch list handled quickly by someone reliable.
Google searches for small repairs
Most bigger contractors will not take a job to hang a shelf and patch drywall, so people search for someone who will.
What slow follow up costs a handyman business
Small jobs are quick to book and quick to lose. A homeowner who sends photos of a broken fence gate and hears nothing for a day will ask someone else. A customer with a list of five things will start doing them on their own weekend if you do not name a day.
A pipeline that fits a handyman business
Puffly’s pipeline is yours to name. Here is one way a handyman business could lay it out.
- Request inA text, call or form with a short description of what needs fixing.
- Photos or visitYou asked for pictures or planned a quick look so the price is fair.
- Price givenA number is with the customer, whether it is a flat rate or an hourly estimate.
- BookedA day and window are set, and any materials are on your list.
- Done and paidWork complete, payment received, and a note of what else they mentioned for next time.
Follow up moments worth a reminder
Customer sent photos of a rotted deck board and never confirmed a day
"Hi Ellen, I looked at your photos and can fix that board Thursday morning. Should I plan on it? Happy to look at the railing while I'm there."
A realtor asked for a pre-listing punch list
"Thanks, Tara. Send me the address and I'll walk it Monday. You'll have a price and a finish date by that evening."
A regular mentioned three small jobs last visit and never scheduled them
"Hi Walt, you mentioned the closet door, the gutter and the outlet cover last time. I have a Wednesday opening if you want to knock them out in one trip."
Puff, your AI teammate, can draft these messages and line up who to call next. Outreach waits for your approval unless you choose otherwise.
The shape of the year
Spring and fall are steady with exterior repairs and home prep, and the weeks before the holidays bring a burst of hanging, assembly and fixing. Use slower stretches to text customers about their unfinished lists and to reach out to realtors before their busy listing months.
Questions from handymen
My jobs are small. Is a CRM overkill?
Not if you run more than a handful of customers. Puffly keeps each request, price and follow up in one place, so you spend less time scrolling through texts.
Can I send a price to a customer from Puffly?
Yes. Puffly has quotes, so you can send a price and track the deal. Puff will draft a follow up when a customer goes quiet, and you approve it before it sends.
Can customers send requests through a link?
Yes. The branded lead form can be shared as a link or embedded on a page, so customers can describe the job, and new requests land in your pipeline.
Puffly for related trades
Start with the free CRM.
Leads, contacts, deals, tasks and your own branded lead form cost nothing. No card to start. Bring your leads in from a Google Sheet or add them by hand.
Start free