An AI receptionist for Houston handyman businesses
A handyman business is usually one person and one phone. Puff Voice answers when you are holding a drill, writes down what the customer needs done and books the visit.
Where Houston handymen lose calls, and what Puffly does about it
One person cannot work and answer
Every call you take stops the job in front of you. Every call you skip might have been next week's work.
What Puffly does: Puff Voice picks up the calls you let ring, takes the name, number and the list of jobs, and books a time from your calendar.
Vague requests take three calls to pin down
A message that says "call me about some repairs" means phone tag before you even know if the job is for you.
What Puffly does: Puff asks what needs doing on the first call and puts it in the summary, so you know the job before you call back.
Small quotes are easy to forget
A quote for a fence gate or a ceiling fan is not big enough to chase, so it never gets chased.
What Puffly does: Keep it as a deal in the free CRM with a task. On a paid plan, Puff drafts a short follow-up for you to approve.
How Puff Voice answers your line
- You choose when it answers: every call, only calls you do not pick up, or only after hours.
- It answers from your own services, hours and FAQ, and takes a message when it does not know.
- It books into your calendar and texts the caller a confirmation.
- You get a transcript and a summary of every call.
- It can hand the call to you when the caller asks for a person.
Puffly is built in Houston.
What it costs
The CRM is free. Puff Voice and Puff Text are paid add-ons, billed monthly. Twilio bills its own call charges to your Twilio account.
Puff Voice
Starter: $99/mo, 200 min
Pro: $249/mo, 600 min
Max: $499/mo, 1,400 min
Puff Text
Starter: $49/mo, 500 replies
Pro: $119/mo, 1,500 replies
Max: $249/mo, 4,000 replies
Questions from Houston handymen
What if someone asks for a job I do not do?
Puff answers from the service list you write. For anything the list does not cover, it takes a message and you decide.
Can I still answer my own phone when I am free?
Yes. Set Puff to answer only when you do not pick up, and your phone rings first every time.
What does Puff Voice cost?
Puff Voice is a paid add-on. Starter is $99/mo with 200 min, Pro is $249/mo with 600 min, Max is $499/mo with 1,400 min. Puff Text is a separate add-on: Starter is $49/mo with 500 replies, Pro is $119/mo with 1,500 replies, Max is $249/mo with 4,000 replies. The CRM itself is free.
What happens after the included minutes?
Extra minutes cost 20 Puff credits each. With no minutes and no credits left, calls ring your phone as before.
Does the caller know it is an assistant?
Yes by default. The greeting says it is an automated assistant, and you decide whether to keep that on.
What do I need?
A Twilio number connected in Settings, Phone. Twilio bills its own call charges to your Twilio account.
Does it quote prices?
Only when you allow it, and only as a usual range from your service list.
Puff Voice for other Houston businesses
Start with the free CRM.
Create a free workspace, add your leads, and switch on Puff Voice when missed calls start costing you jobs. No card to start.
Start free