An AI receptionist for Houston remodeling and construction contractors
A remodeling lead is worth a lot and takes a long time to close, and it usually starts with a call you miss on a job site. Puff Voice answers, takes the project details and books the consultation.
Where Houston remodeling contractors lose calls, and what Puffly does about it
Job sites are too loud for phone calls
Between saws, subs and inspectors, a call from a new homeowner goes to voicemail more often than not.
What Puffly does: Puff Voice answers the calls you miss, finds out what the project is, takes a name and number, and books a consultation into your calendar.
Too many calls are not real projects
Some callers want a full kitchen. Others want a single outlet moved. You find out which only after calling back.
What Puffly does: Every call has a transcript and a summary of what the caller asked for, so you can decide who gets a site visit before you spend the drive.
Bids sit for weeks
Homeowners take time over a large bid and often talk to more than one contractor. Silence does not always mean no.
What Puffly does: Track each bid as a deal in the free CRM with a next step. On a paid plan, Puff drafts the check-in and you approve it.
How Puff Voice answers your line
- You choose when it answers: every call, only calls you do not pick up, or only after hours.
- It answers from your own services, hours and FAQ, and takes a message when it does not know.
- It books into your calendar and texts the caller a confirmation.
- You get a transcript and a summary of every call.
- It can hand the call to you when the caller asks for a person.
Puffly is built in Houston.
What it costs
The CRM is free. Puff Voice and Puff Text are paid add-ons, billed monthly. Twilio bills its own call charges to your Twilio account.
Puff Voice
Starter: $99/mo, 200 min
Pro: $249/mo, 600 min
Max: $499/mo, 1,400 min
Puff Text
Starter: $49/mo, 500 replies
Pro: $119/mo, 1,500 replies
Max: $249/mo, 4,000 replies
Questions from Houston remodeling contractors
Can Puff ask about budget or timeline?
Puff finds out what the caller needs and takes a name and callback number. You can add your own instructions, such as asking about budget and timing, and what the caller says is in the transcript.
Does Puff answer calls from subs and suppliers too?
It answers whatever rings your business line in the mode you choose. A caller who asks for a person can be handed to you.
What does Puff Voice cost?
Puff Voice is a paid add-on. Starter is $99/mo with 200 min, Pro is $249/mo with 600 min, Max is $499/mo with 1,400 min. Puff Text is a separate add-on: Starter is $49/mo with 500 replies, Pro is $119/mo with 1,500 replies, Max is $249/mo with 4,000 replies. The CRM itself is free.
What happens after the included minutes?
Extra minutes cost 20 Puff credits each. With no minutes and no credits left, calls ring your phone as before.
Does the caller know it is an assistant?
Yes by default. The greeting says it is an automated assistant, and you decide whether to keep that on.
What do I need?
A Twilio number connected in Settings, Phone. Twilio bills its own call charges to your Twilio account.
Does it quote prices?
Only when you allow it, and only as a usual range from your service list.
Puff Voice for other Houston businesses
Start with the free CRM.
Create a free workspace, add your leads, and switch on Puff Voice when missed calls start costing you jobs. No card to start.
Start free