Free CRM for auto glass shops

That chip they were watching becomes a windshield. Be the one they call.

Puffly keeps quotes, claim details and referral shops in one place, and Puff reminds you who was waiting to see if a crack would spread.

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Where auto glass shop leads come from

  • Rock chip and crack searches

    After a gravel truck or a hard freeze, people search for windshield repair or replacement and call a few places for a price.

  • Customers asking about coverage

    Many call first to ask whether their insurance covers glass, so they need an honest answer and a clear next step.

  • Body shops and dealerships

    Shops and lots send windshields and door glass they do not want to handle, and they remember who showed up on time.

  • Fleets and rental companies

    Businesses with several vehicles want one glass shop to call when a windshield cracks so the van is back on the road.

What slow follow up costs a auto glass shop

A cracked windshield is both a safety issue and an annoyance, so people want it fixed soon and will call around. A claim that stalls because the insurance details never came in loses the appointment. The chip repair customer who says they will wait and see is a future replacement, and they will call whoever they remember.

A pipeline that fits a auto glass shop

Puffly’s pipeline is yours to name. Here is one way a auto glass shop could lay it out.

  1. Chip or crack reportedThe customer has told you what happened and, ideally, sent a photo.
  2. Quote or claim startedThey have a cash price, or you are collecting policy details to start a claim.
  3. Glass ordered, install bookedThe right glass for the vehicle is on the way and a time is set, at the shop or at their address.
  4. Installed, cure time explainedThe windshield is in and the customer knows how long to wait before washing or driving hard.
  5. Review askedA day or two later, a short message asks how the install went.

Follow up moments worth a reminder

  • Chip repair quote sent last week, customer said they would see if it spreads

    "Hi, just checking on that chip. Cracks tend to spread on a cold night or a bumpy road, and a repair is much easier while it is small. Want me to book you in this week?"

  • Insurance claim started but the policy details never arrived

    "Hi, I still need your policy number and the date of the damage to finish the claim on the windshield. Send it over when you can and I will book the install."

  • Body shop manager who sent two windshields in August

    Draft a text to the manager saying you have openings next week for glass on any cars in the shop.

Puff, your AI teammate, can draft these messages and line up who to call next. Outreach waits for your approval unless you choose otherwise.

The shape of the year

Winter freezes and the first hot days after cold ones make cracks spread, and hail season fills the phones fast. Road sanding and construction bring gravel chips. Quiet stretches are the time to visit body shops and dealers who need a dependable glass partner.

Questions from auto glass shops

Can Puffly file insurance claims for me?

No. It does not handle claims or billing. Use it to note where each customer is in the claim, and to remind you to chase missing details.

Are chip repair leads worth tracking?

Yes. A chip that spreads becomes a replacement. Keep the customer in your pipeline, set a task to check back, and Puff will draft the message.

Can customers book online?

Puffly includes online booking, so someone with a quote can pick a time. If you are on a job when a call comes in, the missed call text back is an opt in automation you can turn on.

Start with the free CRM.

Leads, contacts, deals, tasks and your own branded lead form cost nothing. No card to start. Bring your leads in from a Google Sheet or add them by hand.

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