Chiropractor CRM that follows up on every lead
Turn new patient calls into first visits
Chiropractor CRM for a chiropractic clinic holds quotes, follow-up and missed-call text back. Chiropractors use it for the jobs that already fill the week. People wake up with a stiff neck or a bad back and search that day. They call a few clinics and. The CRM is free to start. Text-back comes with Ascended, $449 a month.
Puffly is a free CRM that keeps every new patient inquiry and missed call in one list, so nobody who reached out waits for a call back. Exam notes and care plans stay in your clinic software.
Where chiropractic clinic leads come from
Back and neck pain searches
People wake up with a stiff neck or a bad back and search that day. They call a few clinics and book the one that can see them soonest.
Doctor, PT and massage referrals
Primary care offices, therapists and massage therapists send patients who need an adjustment. A quick thank you keeps those referrals coming.
Car accident and attorney referrals
After a collision, patients often arrive through an attorney or a friend's recommendation. These cases need prompt, careful scheduling.
Gyms, teams and health fairs
Free screenings, gym partnerships and sports team sponsorships put you in front of people before they hurt. Capture a name and number on the spot.
What slow follow up costs a chiropractic clinic
Someone who wakes up hurting calls a few clinics and books the first one that can see them. A new inquiry left unanswered over the weekend is usually gone by Monday, and a call that rings out during a busy hour is a first visit booked somewhere else.
Chiropractor CRM features: quotes, follow-up and missed-call text back
Puffly's pipeline is yours to name. Here is one way a chiropractic clinic could lay it out.
- New patient inquirySomeone called, texted or filled out your form asking about a first visit.
- Missed call texted backThe call rang out and the caller got one short text from your clinic. Watch for the reply.
- Called backSomeone reached them, answered their questions and offered a time.
- First visit bookedThe first visit is on your schedule. From here the patient lives in your clinic software.
- Did not bookThey went quiet after the first call. One friendly follow up, then close it.
Follow up moments worth a reminder
A new patient filled out the form at 9pm asking for an appointment
"Thanks for reaching out. We have new patient openings tomorrow morning. Does 9 or 10 work?"
A call during adjustments rang out with no voicemail
"Sorry we missed your call. Are you looking to book a first visit? Reply here and we will find you a time."
A caller asked what a first visit costs and did not book
"Hi, just following up on your question about a first visit. Want me to hold a time for you this week?"
Puff, your AI teammate, drafts these messages and lines up who to call next. You approve or edit each draft, even from a phone notification, and you get 10 seconds to cancel before it sends.
The shape of the year
January brings a wave of new patient calls, and spring brings weekend athletes and gardeners looking for a clinic. Those are the weeks when the phone rings during adjustments and a missed call costs the most first visits.
Missed calls and after-hours calls
Chiropractor work misses calls because the person who would answer is already with a customer. People wake up with a stiff neck or a bad back and. The next caller rarely leaves a voicemail they trust. They phone another chiropractic clinic and book whoever picks up.
Missed-call text back covers that gap. The call still rings your phone first. If you do not pick up, the caller gets one text in your words, with your business name and a reply STOP line, and the missed call is saved as a lead. Consent and quiet hours still apply. If no text goes out, the call says why. It comes with the Ascended plan at $449 a month.
January brings a wave of new patient calls, and spring brings weekend athletes and. That is when an unanswered phone costs the most jobs. An AI receptionist can pick up, take the details and book a time when you allow it. Each call ends as Booked, Message, Transferred or Failed. Text back is the written reply. Many chiropractors use both.
Chiropractor lead follow-up, step by step
Chiropractor lead follow-up is a short sequence, not a pile of reminders. Work the deal in this order, and write the date on it before you leave.
- New patient inquiryCapture it the day it arrives. Someone called, texted or filled out your form asking about a first visit. A chiropractor lead that stays in a private text is the one that goes cold by Thursday.
- Missed call texted backSend the number with the day you will check back. The call rang out and the caller got one short text from your clinic. Put that check on the chiropractor deal so it does not depend on memory.
- Called backWhen they say yes, book the date and write what you promised. Someone reached them, answered their questions and offered a time. The customer should see the same facts you do.
- First visit bookedDo the work, then say what happens next in one message. The first visit is on your schedule. From here the patient lives in your. A short update prevents the call that asks if you forgot them.
- Did not bookAfter the job, ask for the review or the next visit while it is fresh. They went quiet after the first call. One friendly follow up, then close it. Then close the loop on the record.
If a chiropractic clinic step sits still, Puff can draft the next message and send it to your phone to approve or edit. Nothing Puff drafts goes out until you say so. The list itself is free to start.
Jobs, seasons and objections for a chiropractic clinic
Treat each source as its own next step. A chiropractor week usually mixes Back and neck pain searches, Doctor, PT and massage referrals, Car accident and attorney referrals, Gyms, teams and health fairs. Write the source on the deal when you create it, along with the customer's words, so Monday's list shows a new ask apart from a repeat customer. People wake up with a stiff neck or a bad back and search that day. They call a few clinics and book. Primary care offices, therapists and massage therapists send patients who need an adjustment. A quick thank you keeps. The point of the list is that those two do not get the same follow-up.
The deals that stall sound ordinary. A new patient filled out the form at 9pm asking for an appointment A useful reply names the job: "Thanks for reaching out. We have new patient openings tomorrow morning. Does 9 or 10 work?". A call during adjustments rang out with no voicemail "Sorry we missed your call. Are you looking to book a first visit? Reply here and. Save those as tasks on the record. A busy afternoon should not be what erases them.
Chiropractor CRM FAQ
Can I store exam notes or X-rays in Puffly?
No. Puffly is not HIPAA compliant and is not meant for clinical records. Keep exam notes, care plans and visit history in your clinic software, and use Puffly for new patient inquiries and missed calls.
What should go into Puffly for a new patient?
A name, a phone number, how they found you and whether the first visit is booked. Leave out symptoms and anything about their care.
Will Puff text patients on its own?
No. By default Puff drafts the message and waits for you to approve it. You stay in control of everything a patient receives.
Puffly for related trades
Guides
Start with the free CRM.
Leads, contacts, deals, tasks and your own branded lead form cost nothing. No card to start. Bring your leads in from a Google Sheet or add them by hand.
Start free