Concrete CRM that follows up on every lead
Pour dates are tight. Bids shouldn't sit while the weather turns.
Concrete CRM for a concrete company holds quotes, follow-up and missed-call text back. Concrete contractors use it for the jobs that already fill the week. A cracked, sunken or stained slab sends homeowners searching. They usually want two or three bids in the same week. The CRM is free to start. Text-back comes with Ascended, $449 a month.
Between forms, rebar and rain delays, a concrete job has a lot of moving parts. Puffly keeps every bid and pour date in one place so you can keep customers informed.
Where concrete company leads come from
Searches for driveway or patio replacement
A cracked, sunken or stained slab sends homeowners searching. They usually want two or three bids in the same week.
General contractors and home builders
Builders need flatwork for foundations, garages and sidewalks. A reliable pour crew gets called again and again.
Landscapers and pool builders
They need pads, walkways and retaining walls poured, and often subcontract the work.
Drivers passing a fresh pour
A clean broom finish or stamped patio with a sign out front draws quiet interest from neighbors.
What slow follow up costs a concrete company
Concrete jobs depend on weather windows, so a homeowner who wants a driveway before winter is on the clock. A bid that waits a week can miss the pour season. And if rain pushes your date and you don't say a word, customers tend to assume the worst.
Concrete CRM features: quotes, follow-up and missed-call text back
Puffly's pipeline is yours to name. Here is one way a concrete company could lay it out.
- Call inWhat they want poured, roughly how big, and whether old concrete needs to come out.
- Site look and measureYou've checked grade, drainage and access for the truck and pump.
- Bid sentA written price by square foot with finish type, thickness and tear-out spelled out.
- Deposit and pour dateThey're committed and a date is held, weather permitting.
- Poured and curedThe slab is finished and the customer knows how long to keep off it.
Follow up moments worth a reminder
Driveway bid sent five days ago, no reply
"Hi Mr. Grant, it's Jose with the concrete crew. Wanted to make sure you got the driveway bid. If you want a pour before it gets cold, I'd need to lock a date soon."
Rain pushed Thursday's pour
"Hi Lisa, the forecast has rain Thursday, so I'd like to move your pour to Monday morning. Forms stay in place. Does that work for you?"
A builder who sent you three slabs last year hasn't called this spring
"Hi Ken, it's Jose. Starting to schedule spring pours. Do you have any foundations or garage slabs coming up? I'd like to get you on the calendar early."
Puff, your AI teammate, drafts these messages and lines up who to call next. You approve or edit each draft, even from a phone notification, and you get 10 seconds to cancel before it sends.
The shape of the year
Warm months are the main pour season, and in colder regions the window is short, so bids need to go out early. Use winter to line up builders and homeowners for spring so the first warm week is full.
Missed calls and after-hours calls
Concrete work misses calls because the person who would answer is already with a customer. A cracked, sunken or stained slab sends homeowners searching. They usually want. The next caller rarely leaves a voicemail they trust. They phone another concrete company and book whoever picks up.
Missed-call text back covers that gap. The call still rings your phone first. If you do not pick up, the caller gets one text in your words, with your business name and a reply STOP line, and the missed call is saved as a lead. Consent and quiet hours still apply. If no text goes out, the call says why. It comes with the Ascended plan at $449 a month.
Warm months are the main pour season, and in colder regions the window is. That is when an unanswered phone costs the most jobs. An AI receptionist can pick up, take the details and book a time when you allow it. Each call ends as Booked, Message, Transferred or Failed. Text back is the written reply. Many concrete contractors use both.
Concrete lead follow-up, step by step
Concrete lead follow-up is a short sequence, not a pile of reminders. Work the deal in this order, and write the date on it before you leave.
- Call inCapture it the day it arrives. What they want poured, roughly how big, and whether old concrete needs to come. A concrete lead that stays in a private text is the one that goes cold by Thursday.
- Site look and measureSend the number with the day you will check back. You've checked grade, drainage and access for the truck and pump. Put that check on the concrete deal so it does not depend on memory.
- Bid sentWhen they say yes, book the date and write what you promised. A written price by square foot with finish type, thickness and tear-out spelled out. The customer should see the same facts you do.
- Deposit and pour dateDo the work, then say what happens next in one message. They're committed and a date is held, weather permitting. A short update prevents the call that asks if you forgot them.
- Poured and curedAfter the job, ask for the review or the next visit while it is fresh. The slab is finished and the customer knows how long to keep off it. Then close the loop on the record.
If a concrete company step sits still, Puff can draft the next message and send it to your phone to approve or edit. Nothing Puff drafts goes out until you say so. The list itself is free to start.
Jobs, seasons and objections for a concrete company
Treat each source as its own next step. A concrete week usually mixes Searches for driveway or patio replacement, General contractors and home builders, Landscapers and pool builders, Drivers passing a fresh pour. Write the source on the deal when you create it, along with the customer's words, so Monday's list shows a new ask apart from a repeat customer. A cracked, sunken or stained slab sends homeowners searching. They usually want two or three bids in the same week. Builders need flatwork for foundations, garages and sidewalks. A reliable pour crew gets called again and again. The point of the list is that those two do not get the same follow-up.
The deals that stall sound ordinary. Driveway bid sent five days ago, no reply A useful reply names the job: "Hi Mr. Grant, it's Jose with the concrete crew. Wanted to make sure you got the driveway bid. Rain pushed Thursday's pour "Hi Lisa, the forecast has rain Thursday, so I'd like to move your pour to Monday. Save those as tasks on the record. A busy afternoon should not be what erases them.
Warm months are the main pour season, and in colder regions the window is short, so bids need to go out early. Use winter to line up builders. Slow follow-up has a shape here. Concrete jobs depend on weather windows, so a homeowner who wants a driveway before winter is on the clock. A bid that waits a week can. Read the open deals before the rush, not after it, and give each one a date. A builder who sent you three slabs last year hasn't called this spring belongs on that list too. "Hi Ken, it's Jose. Starting to schedule spring pours. Do you have any foundations or garage.
Concrete CRM FAQ
Can I keep builders separate from homeowners?
Yes. Builders and landscapers can be companies with several contacts, while homeowners are single contacts, each with their own deals.
A rain delay means a lot of texts. Can Puff help?
Puff drafts the reschedule message and you approve it before it goes. That saves typing the same thing to five customers.
Can I bring my bid list over from a spreadsheet?
Yes. Puffly imports from a Google Sheet, so your open bids and past jobs can come in together.
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