Gutter cleaning CRM that follows up on every lead
Fall hits fast. Don't let a single gutter call slip through.
Gutter cleaning CRM for a gutter cleaning company holds quotes, follow-up and missed-call text back. Gutter cleaners use it for the jobs that already fill the week. Water is pouring over the edge and the owner is annoyed. They search, they call three people, and. The CRM is free to start. Text-back comes with Ascended, $449 a month.
Gutter work comes in waves after the leaves drop. Puffly keeps every call in one list so you can work through the rush without losing anyone.
Where gutter cleaning company leads come from
Overflow calls after a heavy rain
Water is pouring over the edge and the owner is annoyed. They search, they call three people, and the first reply wins.
Roofers and handymen who don't do gutters
A roofer sees packed gutters and tells the homeowner to call someone. Those referrals arrive already trusting you.
Home inspectors and realtors
An inspection note about clogged gutters sends buyers and sellers looking for a quick fix before closing.
Neighbors watching your ladder
When you finish a house, the next-door owner walks over and asks what it costs.
What slow follow up costs a gutter cleaning company
Gutter customers call when it's raining, and forget about it once the sky clears. A quote that sits for a week can turn into never, because the urgency has passed. And a customer who isn't reminded next October is likely to try a different company.
Gutter cleaning CRM features: quotes, follow-up and missed-call text back
Puffly's pipeline is yours to name. Here is one way a gutter cleaning company could lay it out.
- Call or form inAn address and a rough house size, usually with a photo of the problem.
- Height and footage checkedOne story or three, how many linear feet, and whether there are guards or screens.
- Price sentA clear flat price, with any repairs or downspout work listed separately.
- On the ladder scheduleA day is set and the customer knows if they need to be home.
- Cleaned, next visit setYou send before and after photos and mark when they're due again.
Follow up moments worth a reminder
Someone asked for a price in the middle of a rainstorm and hasn't answered
"Hi Jim, it's Luis from the gutter crew. Hope your basement stayed dry! I can get to your house Friday morning if you're ready. Want me to hold the spot?"
You found a sagging section and loose downspout on a job, and quoted the fix separately
"Hi Denise, your gutters are clear now. I mentioned the loose downspout on the back corner. I can fix it on my next stop in your area if you'd like."
Customer you cleaned last October
"Hi Paul, the leaves are starting to drop. It's been about a year since I cleaned your gutters. Want me to come by before it gets heavy?"
Puff, your AI teammate, drafts these messages and lines up who to call next. You approve or edit each draft, even from a phone notification, and you get 10 seconds to cancel before it sends.
The shape of the year
Late fall after the leaves drop is the big push, with a smaller one in spring when seed pods and pollen pile up. In the quiet months, reach out to last year's customers and local roofers, so your calendar starts full instead of empty.
Missed calls and after-hours calls
Gutter cleaning work misses calls because the person who would answer is already with a customer. Water is pouring over the edge and the owner is annoyed. They. The next caller rarely leaves a voicemail they trust. They phone another gutter cleaning company and book whoever picks up.
Missed-call text back covers that gap. The call still rings your phone first. If you do not pick up, the caller gets one text in your words, with your business name and a reply STOP line, and the missed call is saved as a lead. Consent and quiet hours still apply. If no text goes out, the call says why. It comes with the Ascended plan at $449 a month.
Late fall after the leaves drop is the big push, with a smaller one. That is when an unanswered phone costs the most jobs. An AI receptionist can pick up, take the details and book a time when you allow it. Each call ends as Booked, Message, Transferred or Failed. Text back is the written reply. Many gutter cleaners use both.
Gutter cleaning lead follow-up, step by step
Gutter cleaning lead follow-up is a short sequence, not a pile of reminders. Work the deal in this order, and write the date on it before you leave.
- Call or form inCapture it the day it arrives. An address and a rough house size, usually with a photo of the problem. A gutter cleaning lead that stays in a private text is the one that goes cold by Thursday.
- Height and footage checkedSend the number with the day you will check back. One story or three, how many linear feet, and whether there are guards or. Put that check on the gutter cleaning deal so it does not depend on memory.
- Price sentWhen they say yes, book the date and write what you promised. A clear flat price, with any repairs or downspout work listed separately. The customer should see the same facts you do.
- On the ladder scheduleDo the work, then say what happens next in one message. A day is set and the customer knows if they need to be home. A short update prevents the call that asks if you forgot them.
- Cleaned, next visit setAfter the job, ask for the review or the next visit while it is fresh. You send before and after photos and mark when they're due again. Then close the loop on the record.
If a gutter cleaning company step sits still, Puff can draft the next message and send it to your phone to approve or edit. Nothing Puff drafts goes out until you say so. The list itself is free to start.
Jobs, seasons and objections for a gutter cleaning company
Treat each source as its own next step. A gutter cleaning week usually mixes Overflow calls after a heavy rain, Roofers and handymen who don't do gutters, Home inspectors and realtors, Neighbors watching your ladder. Write the source on the deal when you create it, along with the customer's words, so Monday's list shows a new ask apart from a repeat customer. Water is pouring over the edge and the owner is annoyed. They search, they call three people, and the first reply wins. A roofer sees packed gutters and tells the homeowner to call someone. Those referrals arrive already trusting you. The point of the list is that those two do not get the same follow-up.
The deals that stall sound ordinary. Someone asked for a price in the middle of a rainstorm and hasn't answered A useful reply names the job: "Hi Jim, it's Luis from the gutter crew. Hope your basement stayed dry! I can get to your. You found a sagging section and loose downspout on a job, and quoted the fix separately "Hi Denise, your gutters are clear now. I mentioned the loose downspout on the back corner. Save those as tasks on the record. A busy afternoon should not be what erases them.
Gutter cleaning CRM FAQ
Can I collect requests from a form on my own site?
Yes. Puffly gives you a branded lead form you can share or embed, and every submission lands in your pipeline.
Will Puff message customers without asking me?
No. Puff drafts the message and waits for you to approve it by default. You are always the one sending.
I have a list of past customers on my phone. Can I move it over?
You can put it in a Google Sheet and import it. That gets everyone in one place before the season starts.
Puffly for related trades
Guides
Start with the free CRM.
Leads, contacts, deals, tasks and your own branded lead form cost nothing. No card to start. Bring your leads in from a Google Sheet or add them by hand.
Start free