An AI receptionist for Houston car dealers
Used car shoppers in Houston call in the evening and on Sundays, often while the lot is closed or your team is busy with a customer. Puff Voice answers, takes the car they asked about and books a test drive, so the buyer does not call the next dealer on the list.
Where Houston car dealers lose calls, and what Puffly does about it
Shoppers call after the lot closes
People look at listings after work and call about the car they saw. If the call goes to voicemail, they call another dealer who has a similar car.
What Puffly does: Set Puff Voice to answer outside your business hours. It takes the caller’s name, number and the car they want, books a test drive time from your calendar and texts a confirmation.
The phone rings while you are with a customer
A small team on a busy Saturday cannot stop a test drive or a deal to answer the phone.
What Puffly does: Set Puff Voice to answer only the calls you miss. You get a transcript and a summary of every call, so you know who asked about which car.
Buyers who said they would think about it
A shopper drives a car, leaves to think it over, and nobody remembers to check back before they buy somewhere else.
What Puffly does: Keep each shopper as a deal in the free CRM with the car they liked. On a paid plan, Puff drafts the check-in text and you approve it before it sends.
How Puff Voice answers your line
- You choose when it answers: every call, only calls you do not pick up, or only after hours.
- It answers from your own services, hours and FAQ, and takes a message when it does not know.
- It books into your calendar and texts the caller a confirmation.
- You get a transcript and a summary of every call.
- It can hand the call to you when the caller asks for a person.
Puffly is built in Houston.
The CRM is free to start
The CRM is free. Puff Voice and Puff Text are paid add-ons, billed monthly. Twilio bills its own call charges to your Twilio account.
Questions from Houston car dealers
Does Puff know which cars I have on the lot?
Puff answers from the services, hours and FAQ you give it. It does not read your inventory feed, so it takes down the car the caller asks about and you confirm it is still there when you call back.
Will it talk numbers or financing with callers?
No. Puff does not quote prices, payments or trade-in values. It takes the caller’s details and the question, and you answer it yourself. If the caller wants a person, Puff can hand the call to you or take a message.
What does Puff Voice cost?
Puff Voice is a paid add-on, and Puff Text is a separate one. The cost depends on what you need. The CRM itself is free to start.
What do I need?
Your own Twilio account with a phone number, connected in Settings, Phone, before you buy. Twilio bills its own call charges to your Twilio account.
What happens after the included minutes?
Extra minutes cost 20 Puff credits each. With no minutes and no credits left, calls ring your phone as before.
Does the caller know it is an assistant?
Yes by default. The greeting says it is an automated assistant, and you decide whether to keep that on.
Does it quote prices?
Only when you allow it, and only as a usual range from your service list.
Puff Voice for other Houston businesses
Guides for Houston car dealers
Start with the free CRM.
Create a free workspace, add your leads, and switch on Puff Voice when missed calls start costing you jobs. No card to start.
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