An AI receptionist for Houston electricians
You should not be answering a phone with a panel open. Puff Voice takes the call, finds out what the customer needs and books the visit, and you read the summary when your hands are free.
Where Houston electricians lose calls, and what Puffly does about it
Calls you cannot safely take
Live work and ladders do not mix with a ringing phone, so calls ring out through most of the working day.
What Puffly does: Set Puff Voice to answer when you do not pick up. It takes the caller’s name, number and the work needed, and books a time from your calendar.
A rush after every big storm
After a Gulf storm passes through, calls about outages, damaged service lines and generators arrive faster than a small crew can return them.
What Puffly does: Puff Voice answers each one and writes a summary, so nobody waits on hold and you can call back in the order that makes sense.
Quotes for panels and generators stall
Larger jobs take the homeowner a while to decide on, and a quote with no follow-up is easy to forget.
What Puffly does: Keep the quote as a deal in the free CRM. On a paid plan, Puff drafts a follow-up for you to approve.
How Puff Voice answers your line
- You choose when it answers: every call, only calls you do not pick up, or only after hours.
- It answers from your own services, hours and FAQ, and takes a message when it does not know.
- It books into your calendar and texts the caller a confirmation.
- You get a transcript and a summary of every call.
- It can hand the call to you when the caller asks for a person.
Puffly is built in Houston.
What it costs
The CRM is free. Puff Voice and Puff Text are paid add-ons, billed monthly. Twilio bills its own call charges to your Twilio account.
Puff Voice
Starter: $99/mo, 200 min
Pro: $249/mo, 600 min
Max: $499/mo, 1,400 min
Puff Text
Starter: $49/mo, 500 replies
Pro: $119/mo, 1,500 replies
Max: $249/mo, 4,000 replies
Questions from Houston electricians
Will Puff give electrical advice over the phone?
No. It answers from the services, hours and FAQ you write, takes the caller's details and books the visit. It does not tell callers how to fix anything. If a caller describes a danger such as a fire, it tells them to hang up and call 911.
Can it cover just nights and weekends?
Yes. One setting has Puff answer only outside your business hours. Others have it answer every call, or only the calls you miss.
What does Puff Voice cost?
Puff Voice is a paid add-on. Starter is $99/mo with 200 min, Pro is $249/mo with 600 min, Max is $499/mo with 1,400 min. Puff Text is a separate add-on: Starter is $49/mo with 500 replies, Pro is $119/mo with 1,500 replies, Max is $249/mo with 4,000 replies. The CRM itself is free.
What happens after the included minutes?
Extra minutes cost 20 Puff credits each. With no minutes and no credits left, calls ring your phone as before.
Does the caller know it is an assistant?
Yes by default. The greeting says it is an automated assistant, and you decide whether to keep that on.
What do I need?
A Twilio number connected in Settings, Phone. Twilio bills its own call charges to your Twilio account.
Does it quote prices?
Only when you allow it, and only as a usual range from your service list.
Puff Voice for other Houston businesses
Start with the free CRM.
Create a free workspace, add your leads, and switch on Puff Voice when missed calls start costing you jobs. No card to start.
Start free