An AI receptionist for Houston pest control companies
Houston's warm, wet weather keeps mosquitoes, roaches and termites busy most of the year, and it keeps your phone busy too. Puff Voice answers while your techs are on route and books the visit.
Where Houston pest control companies lose calls, and what Puffly does about it
The caller wants it gone today
Someone who just found roaches in the kitchen or a wasp nest by the door calls until a company picks up.
What Puffly does: Puff Voice answers when you cannot, finds out what they are seeing and books an open visit in your calendar.
Techs cannot answer from a crawl space
In a small company the person who answers the phone is also the person in the attic with a sprayer.
What Puffly does: Set Puff Voice to pick up calls you miss. You get a transcript and a summary of each one to read between stops.
Termite and recurring-plan quotes drift
One-time visits are decided on the call. Termite treatment and quarterly plans take longer, and the quote goes cold.
What Puffly does: Keep those quotes as deals in the free CRM. On a paid plan, Puff drafts the follow-up and waits for your approval.
How Puff Voice answers your line
- You choose when it answers: every call, only calls you do not pick up, or only after hours.
- It answers from your own services, hours and FAQ, and takes a message when it does not know.
- It books into your calendar and texts the caller a confirmation.
- You get a transcript and a summary of every call.
- It can hand the call to you when the caller asks for a person.
Puffly is built in Houston.
What it costs
The CRM is free. Puff Voice and Puff Text are paid add-ons, billed monthly. Twilio bills its own call charges to your Twilio account.
Puff Voice
Starter: $99/mo, 200 min
Pro: $249/mo, 600 min
Max: $499/mo, 1,400 min
Puff Text
Starter: $49/mo, 500 replies
Pro: $119/mo, 1,500 replies
Max: $249/mo, 4,000 replies
Questions from Houston pest control companies
Can Puff answer questions about what you treat?
It answers from the services and FAQ you write. If you list the pests you treat and the areas you cover, it can tell callers that. It does not identify pests or give treatment advice.
Can it book the same visit for a text message?
Texts are handled by Puff Text, a separate add-on. It answers from the same services and hours and books from the text thread.
What does Puff Voice cost?
Puff Voice is a paid add-on. Starter is $99/mo with 200 min, Pro is $249/mo with 600 min, Max is $499/mo with 1,400 min. Puff Text is a separate add-on: Starter is $49/mo with 500 replies, Pro is $119/mo with 1,500 replies, Max is $249/mo with 4,000 replies. The CRM itself is free.
What happens after the included minutes?
Extra minutes cost 20 Puff credits each. With no minutes and no credits left, calls ring your phone as before.
Does the caller know it is an assistant?
Yes by default. The greeting says it is an automated assistant, and you decide whether to keep that on.
What do I need?
A Twilio number connected in Settings, Phone. Twilio bills its own call charges to your Twilio account.
Does it quote prices?
Only when you allow it, and only as a usual range from your service list.
Puff Voice for other Houston businesses
Start with the free CRM.
Create a free workspace, add your leads, and switch on Puff Voice when missed calls start costing you jobs. No card to start.
Start free