An AI receptionist for Houston roofers
After hail or a tropical storm, a Houston roofer can get a month of calls in a week. Puff Voice answers each one, takes down what the homeowner sees and books the inspection.
Where Houston roofers lose calls, and what Puffly does about it
Storm weeks bury the phone
The calls that matter most arrive on the days the whole crew is tarping roofs. Homeowners keep dialing until someone answers.
What Puffly does: Puff Voice answers every call you cannot, takes a name, number and a description of the damage, and books an inspection slot from your calendar.
Nobody answers a phone from a roof
Even in a normal week, the owner is usually the estimator, and the estimator is usually on a ladder.
What Puffly does: Set Puff Voice to pick up after you do not. Each call leaves a transcript and a summary you can read between jobs.
Estimates wait on the homeowner or the insurer
A roof replacement can sit for weeks while a claim is worked out, and it is easy to lose track of who is waiting on what.
What Puffly does: Track each estimate as a deal in the free CRM with a task for the next check-in. On a paid plan, Puff drafts that message for your approval.
How Puff Voice answers your line
- You choose when it answers: every call, only calls you do not pick up, or only after hours.
- It answers from your own services, hours and FAQ, and takes a message when it does not know.
- It books into your calendar and texts the caller a confirmation.
- You get a transcript and a summary of every call.
- It can hand the call to you when the caller asks for a person.
Puffly is built in Houston.
What it costs
The CRM is free. Puff Voice and Puff Text are paid add-ons, billed monthly. Twilio bills its own call charges to your Twilio account.
Puff Voice
Starter: $99/mo, 200 min
Pro: $249/mo, 600 min
Max: $499/mo, 1,400 min
Puff Text
Starter: $49/mo, 500 replies
Pro: $119/mo, 1,500 replies
Max: $249/mo, 4,000 replies
Questions from Houston roofers
Can Puff book roof inspections directly?
Yes. It books into the calendar you connect, within the hours you set, and texts the caller a confirmation.
Does Puff talk to insurance companies?
No. Puff answers your incoming calls and takes messages. Anything about a claim stays between you, the homeowner and the insurer.
What does Puff Voice cost?
Puff Voice is a paid add-on. Starter is $99/mo with 200 min, Pro is $249/mo with 600 min, Max is $499/mo with 1,400 min. Puff Text is a separate add-on: Starter is $49/mo with 500 replies, Pro is $119/mo with 1,500 replies, Max is $249/mo with 4,000 replies. The CRM itself is free.
What happens after the included minutes?
Extra minutes cost 20 Puff credits each. With no minutes and no credits left, calls ring your phone as before.
Does the caller know it is an assistant?
Yes by default. The greeting says it is an automated assistant, and you decide whether to keep that on.
What do I need?
A Twilio number connected in Settings, Phone. Twilio bills its own call charges to your Twilio account.
Does it quote prices?
Only when you allow it, and only as a usual range from your service list.
Puff Voice for other Houston businesses
Start with the free CRM.
Create a free workspace, add your leads, and switch on Puff Voice when missed calls start costing you jobs. No card to start.
Start free