An AI receptionist for Houston plumbers
A plumber with both hands on a water heater cannot answer the phone, and a homeowner with water on the floor will not wait. Puff Voice picks up, takes the details and books the visit.
Where Houston plumbers lose calls, and what Puffly does about it
Leak calls while you are on another job
Someone with water coming through a ceiling calls the first number that answers. Voicemail does not count as answering.
What Puffly does: Puff Voice answers the calls you cannot take, finds out what is leaking, takes a name and callback number, and books an open slot in your calendar. The caller gets a text confirmation.
Everyone calls at once when it freezes
When a hard freeze reaches Houston, pipes burst across the city on the same morning and one phone cannot keep up.
What Puffly does: Puff Voice takes each caller in turn and leaves you a transcript and a summary for every call, so you can sort the list by who needs you most.
Estimates for bigger jobs sit unanswered
A repipe or a water heater replacement is not decided on the first call, and the estimate gets buried in the homeowner's inbox.
What Puffly does: Track each estimate as a deal in the free CRM. On a paid plan, Puff drafts the follow-up and waits for your approval before anything goes out.
How Puff Voice answers your line
- You choose when it answers: every call, only calls you do not pick up, or only after hours.
- It answers from your own services, hours and FAQ, and takes a message when it does not know.
- It books into your calendar and texts the caller a confirmation.
- You get a transcript and a summary of every call.
- It can hand the call to you when the caller asks for a person.
Puffly is built in Houston.
What it costs
The CRM is free. Puff Voice and Puff Text are paid add-ons, billed monthly. Twilio bills its own call charges to your Twilio account.
Puff Voice
Starter: $99/mo, 200 min
Pro: $249/mo, 600 min
Max: $499/mo, 1,400 min
Puff Text
Starter: $49/mo, 500 replies
Pro: $119/mo, 1,500 replies
Max: $249/mo, 4,000 replies
Questions from Houston plumbers
What does Puff ask a caller with a leak?
It finds out what the caller needs and takes a name and callback number, then offers open times from your calendar. You can add your own instructions, such as always asking for the address.
What if the caller insists on talking to a plumber?
Puff can hand the call to you. If you cannot be reached, it takes a message, and the details are in the call summary.
What does Puff Voice cost?
Puff Voice is a paid add-on. Starter is $99/mo with 200 min, Pro is $249/mo with 600 min, Max is $499/mo with 1,400 min. Puff Text is a separate add-on: Starter is $49/mo with 500 replies, Pro is $119/mo with 1,500 replies, Max is $249/mo with 4,000 replies. The CRM itself is free.
What happens after the included minutes?
Extra minutes cost 20 Puff credits each. With no minutes and no credits left, calls ring your phone as before.
Does the caller know it is an assistant?
Yes by default. The greeting says it is an automated assistant, and you decide whether to keep that on.
What do I need?
A Twilio number connected in Settings, Phone. Twilio bills its own call charges to your Twilio account.
Does it quote prices?
Only when you allow it, and only as a usual range from your service list.
Puff Voice for other Houston businesses
Start with the free CRM.
Create a free workspace, add your leads, and switch on Puff Voice when missed calls start costing you jobs. No card to start.
Start free