An AI receptionist for Houston HVAC companies
In a Houston summer the calls come when every tech is already in an attic. Puff Voice answers your line, takes the details and books the visit, so a no-cool call does not go to the next company on the list.
Where Houston HVAC companies lose calls, and what Puffly does about it
The phone rings while you are in an attic
A caller with no AC in August rarely leaves a voicemail. They hang up and dial the next company.
What Puffly does: Set Puff Voice to pick up the calls you miss. It takes the caller’s name, number and what the system is doing, books a visit into your calendar and texts the caller a confirmation.
Breakdowns after closing time
Systems fail at 9pm as often as at noon, and a small shop cannot staff a night line.
What Puffly does: Set Puff Voice to answer only outside your business hours. You get a transcript and a summary of every call, so you know who to call back first.
Replacement quotes that go quiet
A new system is a big purchase, and homeowners often collect more than one quote before they choose.
What Puffly does: Keep each quote as a deal in the free CRM. On a paid plan, Puff drafts the check-in message and you approve it before it sends.
How Puff Voice answers your line
- You choose when it answers: every call, only calls you do not pick up, or only after hours.
- It answers from your own services, hours and FAQ, and takes a message when it does not know.
- It books into your calendar and texts the caller a confirmation.
- You get a transcript and a summary of every call.
- It can hand the call to you when the caller asks for a person.
Puffly is built in Houston.
What it costs
The CRM is free. Puff Voice and Puff Text are paid add-ons, billed monthly. Twilio bills its own call charges to your Twilio account.
Puff Voice
Starter: $99/mo, 200 min
Pro: $249/mo, 600 min
Max: $499/mo, 1,400 min
Puff Text
Starter: $49/mo, 500 replies
Pro: $119/mo, 1,500 replies
Max: $249/mo, 4,000 replies
Questions from Houston HVAC companies
Can Puff tell an emergency from a tune-up request?
Puff writes down what the caller says is wrong and answers from the services, hours and FAQ you give it. It does not diagnose equipment. If a caller describes a danger such as a gas smell, it tells them to hang up and call 911.
Can it answer only during the summer rush?
You choose when Puff answers: every call, only the calls you do not pick up, or only after hours. You can change that setting whenever your season changes.
What does Puff Voice cost?
Puff Voice is a paid add-on. Starter is $99/mo with 200 min, Pro is $249/mo with 600 min, Max is $499/mo with 1,400 min. Puff Text is a separate add-on: Starter is $49/mo with 500 replies, Pro is $119/mo with 1,500 replies, Max is $249/mo with 4,000 replies. The CRM itself is free.
What happens after the included minutes?
Extra minutes cost 20 Puff credits each. With no minutes and no credits left, calls ring your phone as before.
Does the caller know it is an assistant?
Yes by default. The greeting says it is an automated assistant, and you decide whether to keep that on.
What do I need?
A Twilio number connected in Settings, Phone. Twilio bills its own call charges to your Twilio account.
Does it quote prices?
Only when you allow it, and only as a usual range from your service list.
Puff Voice for other Houston businesses
Start with the free CRM.
Create a free workspace, add your leads, and switch on Puff Voice when missed calls start costing you jobs. No card to start.
Start free