Mobile mechanic CRM that follows up on every lead
You cannot answer the phone from under a car. Your CRM can.
Mobile mechanic CRM for a mobile mechanic business holds quotes, follow-up and missed-call text back. Mobile mechanics use it for the jobs that already fill the week. People who cannot get a car to a shop search for mobile repair and pick from the first. The CRM is free to start. Text-back comes with Ascended, $449 a month.
Puffly holds every no start call, quote and pending part in one place, and Puff tells you who to text back once you climb out.
Where mobile mechanic business leads come from
Search for a mechanic who comes to you
People who cannot get a car to a shop search for mobile repair and pick from the first few listings that answer.
No start and dead battery calls
Someone is stuck in a driveway or a parking lot and needs a person today. Speed of response wins the job.
Used car buyers
Buyers from online marketplaces want a mechanic to meet them at the seller's place before any cash changes hands.
Rideshare drivers and small fleets
A driver who cannot lose a day of driving will pay for someone who comes to the curb, and will call the same mechanic again.
What slow follow up costs a mobile mechanic business
Most mobile jobs are urgent. A person with a dead car calls a few numbers and books whoever texts back first. Even planned work like a brake job slips when the quote sits, because someone else can always come this week. When you are on your back in a driveway, missed calls and unanswered texts pile up fast.
Mobile mechanic CRM features: quotes, follow-up and missed-call text back
Puffly's pipeline is yours to name. Here is one way a mobile mechanic business could lay it out.
- Symptoms takenYou have the year, make, model and what the car is doing, by text or phone.
- Diagnosis visit bookedA time and an address are set, and you know how far the drive is.
- Quote sent, part sourcedThe customer has a price and you are waiting on their yes before ordering.
- Repair done at the curbThe work is finished in their driveway or parking lot and the car runs.
- Check in after the repairA quick message a week later catches problems early and asks for a review.
Follow up moments worth a reminder
Alternator quote sent, customer said they would confirm after payday three days ago
"Hi, the alternator I quoted is still available and I can get it here by Friday. Want me to lock in a time this week?"
Pre purchase inspection requested, seller changed the meeting time and the buyer went quiet
"Hi, I can still do the inspection at the new time if you send me the address. Let me know and I will hold the slot."
Rideshare driver's brake job finished three weeks ago
"Hi, how are the brakes feeling? If you are due for an oil change I can come by before your next shift."
Puff, your AI teammate, drafts these messages and lines up who to call next. You approve or edit each draft, even from a phone notification, and you get 10 seconds to cancel before it sends.
The shape of the year
Cold mornings bring dead batteries and no starts. Hot spells bring overheating and A/C calls. Rain slows work you do outside, so reschedule quickly and keep the booked list current. Use quiet stretches to reach out to fleet owners and past customers.
Missed calls and after-hours calls
Mobile mechanic work misses calls because the person who would answer is already with a customer. People who cannot get a car to a shop search for mobile. The next caller rarely leaves a voicemail they trust. They phone another mobile mechanic business and book whoever picks up.
Missed-call text back covers that gap. The call still rings your phone first. If you do not pick up, the caller gets one text in your words, with your business name and a reply STOP line, and the missed call is saved as a lead. Consent and quiet hours still apply. If no text goes out, the call says why. It comes with the Ascended plan at $449 a month.
Cold mornings bring dead batteries and no starts. Hot spells bring overheating and A/C. That is when an unanswered phone costs the most jobs. An AI receptionist can pick up, take the details and book a time when you allow it. Each call ends as Booked, Message, Transferred or Failed. Text back is the written reply. Many mobile mechanics use both.
Mobile mechanic lead follow-up, step by step
Mobile mechanic lead follow-up is a short sequence, not a pile of reminders. Work the deal in this order, and write the date on it before you leave.
- Symptoms takenCapture it the day it arrives. You have the year, make, model and what the car is doing, by text. A mobile mechanic lead that stays in a private text is the one that goes cold by Thursday.
- Diagnosis visit bookedSend the number with the day you will check back. A time and an address are set, and you know how far the drive. Put that check on the mobile mechanic deal so it does not depend on memory.
- Quote sent, part sourcedWhen they say yes, book the date and write what you promised. The customer has a price and you are waiting on their yes before ordering. The customer should see the same facts you do.
- Repair done at the curbDo the work, then say what happens next in one message. The work is finished in their driveway or parking lot and the car runs. A short update prevents the call that asks if you forgot them.
- Check in after the repairAfter the job, ask for the review or the next visit while it is fresh. A quick message a week later catches problems early and asks for a review. Then close the loop on the record.
If a mobile mechanic business step sits still, Puff can draft the next message and send it to your phone to approve or edit. Nothing Puff drafts goes out until you say so. The list itself is free to start.
Jobs, seasons and objections for a mobile mechanic business
Treat each source as its own next step. A mobile mechanic week usually mixes Search for a mechanic who comes to you, No start and dead battery calls, Used car buyers, Rideshare drivers and small fleets. Write the source on the deal when you create it, along with the customer's words, so Monday's list shows a new ask apart from a repeat customer. People who cannot get a car to a shop search for mobile repair and pick from the first few listings that answer. Someone is stuck in a driveway or a parking lot and needs a person today. Speed of response. The point of the list is that those two do not get the same follow-up.
Mobile mechanic CRM FAQ
I am always under a car. How do I not miss leads?
Turn on the missed call text back, an opt in automation, so a caller gets a reply while you work. Puff Voice, an AI receptionist available as a paid add on, can also answer calls for you.
Can I plan my day by area?
Puffly is not routing software. Ask for a zip code or neighborhood in the first message, note it on the contact, and use your maps app to group the visits.
Will Puff send my quotes for me?
No. You build and send quotes yourself. Puff drafts follow up messages and tells you who to call next, and by default nothing goes out until you approve it.
Puffly for related trades
Guides
Start with the free CRM.
Leads, contacts, deals, tasks and your own branded lead form cost nothing. No card to start. Bring your leads in from a Google Sheet or add them by hand.
Start free