Tire CRM that follows up on every lead
Price shoppers call three shops. Follow up first and win the set.
Tire CRM for a tire shop holds quotes, follow-up and missed-call text back. Tire shops use it for the jobs that already fill the week. Someone picked up a nail and needs it looked at today. It is often a quick patch that turns into. The CRM is free to start. Text-back comes with Ascended, $449 a month.
Puffly tracks every tire quote, rotation reminder and seasonal swap, and Puff drafts the message that gets a shopper onto your schedule.
Where tire shop leads come from
Flat tire and slow leak calls
Someone picked up a nail and needs it looked at today. It is often a quick patch that turns into new tires if you treat them right.
Searches for tires by vehicle
People type their car and the word tires, compare a few prices, and call one or two. Speed and a clear quote get you the appointment.
Seasonal swap regulars
Customers with a second set of wheels or winter tires come back twice a year and expect you to reach out.
Repair shops and work truck fleets
Shops that do not sell tires, and businesses with a few trucks, send steady sets to a shop that answers fast.
What slow follow up costs a tire shop
Tire buyers usually shop on price and availability, and they often ask several places in the same hour. A quote for four tires that goes unanswered until the next day loses to the shop that texted back sooner. Rotation and swap customers are easy repeat work that quietly goes to whoever reminds them first.
Tire CRM features: quotes, follow-up and missed-call text back
Puffly's pipeline is yours to name. Here is one way a tire shop could lay it out.
- Price askedA call, text or form with the vehicle and tire size, or just the make and model.
- Quote for a set sentThe customer has a price for the tires, mounting and balancing.
- Booked for installA time is on the calendar and you know the tires will be in.
- Installed, alignment offeredThe tires are on and you have mentioned an alignment if the car needs one.
- Rotation or swap dueThe next rotation or seasonal changeover is coming up and worth a message.
Follow up moments worth a reminder
Quote for four all season tires sent yesterday afternoon, no reply
"Hi, checking on the tire quote. We have the set in stock and can fit you in Thursday morning. Want me to hold a time?"
Customer whose tires were flagged as low on tread at the last rotation
"Hi, at your last rotation we mentioned the front tires were getting low. Want a fresh quote for a new set before the wet season?"
Winter tire swap customers from last fall
"Hi, it is about time to switch over to your winter set. Want me to book a slot next week?"
Puff, your AI teammate, drafts these messages and lines up who to call next. You approve or edit each draft, even from a phone notification, and you get 10 seconds to cancel before it sends.
The shape of the year
Fall and spring swap seasons in snow country can bury the shop, so book people early and reach out to last year's swap list. Summer is road trip and blowout season, and winter potholes bring bent rims and flats. The slow weeks in between are the time to chase old quotes.
Missed calls and after-hours calls
Tire work misses calls because the person who would answer is already with a customer. Someone picked up a nail and needs it looked at today. It. The next caller rarely leaves a voicemail they trust. They phone another tire shop and book whoever picks up.
Missed-call text back covers that gap. The call still rings your phone first. If you do not pick up, the caller gets one text in your words, with your business name and a reply STOP line, and the missed call is saved as a lead. Consent and quiet hours still apply. If no text goes out, the call says why. It comes with the Ascended plan at $449 a month.
Fall and spring swap seasons in snow country can bury the shop, so book. That is when an unanswered phone costs the most jobs. An AI receptionist can pick up, take the details and book a time when you allow it. Each call ends as Booked, Message, Transferred or Failed. Text back is the written reply. Many tire shops use both.
Tire lead follow-up, step by step
Tire lead follow-up is a short sequence, not a pile of reminders. Work the deal in this order, and write the date on it before you leave.
- Price askedCapture it the day it arrives. A call, text or form with the vehicle and tire size, or just the. A tire lead that stays in a private text is the one that goes cold by Thursday.
- Quote for a set sentSend the number with the day you will check back. The customer has a price for the tires, mounting and balancing. Put that check on the tire deal so it does not depend on memory.
- Booked for installWhen they say yes, book the date and write what you promised. A time is on the calendar and you know the tires will be in. The customer should see the same facts you do.
- Installed, alignment offeredDo the work, then say what happens next in one message. The tires are on and you have mentioned an alignment if the car needs. A short update prevents the call that asks if you forgot them.
- Rotation or swap dueAfter the job, ask for the review or the next visit while it is fresh. The next rotation or seasonal changeover is coming up and worth a message. Then close the loop on the record.
If a tire shop step sits still, Puff can draft the next message and send it to your phone to approve or edit. Nothing Puff drafts goes out until you say so. The list itself is free to start.
Jobs, seasons and objections for a tire shop
Treat each source as its own next step. A tire week usually mixes Flat tire and slow leak calls, Searches for tires by vehicle, Seasonal swap regulars, Repair shops and work truck fleets. Write the source on the deal when you create it, along with the customer's words, so Monday's list shows a new ask apart from a repeat customer. Someone picked up a nail and needs it looked at today. It is often a quick patch that turns into new tires. People type their car and the word tires, compare a few prices, and call one or two. Speed. The point of the list is that those two do not get the same follow-up.
The deals that stall sound ordinary. Quote for four all season tires sent yesterday afternoon, no reply A useful reply names the job: "Hi, checking on the tire quote. We have the set in stock and can fit you in Thursday. Customer whose tires were flagged as low on tread at the last rotation "Hi, at your last rotation we mentioned the front tires were getting low. Want a fresh. Save those as tasks on the record. A busy afternoon should not be what erases them.
Tire CRM FAQ
Can I send a quote for a full set?
Yes. Puffly has quotes, so you can build one for the tires and services and see who has answered.
Can it track my seasonal swap customers?
Yes. Add a task on each customer's contact for the right month, and Puff will bring them up and draft the reminder for you to approve.
Does it manage my tire stock?
No. Puffly does not track inventory or special orders. Use it for the conversation with the customer and keep your stock system for the tires themselves.
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