Free CRM for towing companies

A missed 2 a.m. call is a stranded driver dialing the next tow truck

Puffly keeps missed callers, property managers and repair shop accounts in one list, so the jobs that repeat do not depend on who remembers to call.

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Where towing company leads come from

  • Roadside searches

    A driver on the shoulder types tow truck near me and calls the first few names. Most of these are one time jobs.

  • Motor club and insurance dispatch

    Contract work comes through a dispatcher, so the relationship is with the network, not the person in the car.

  • Repair and body shops

    Shops need cars moved between bays, lots and yards, and they usually call the same operator each time.

  • Apartment complexes and lot managers

    Managers who deal with abandoned or wrongly parked vehicles want one company they trust and a signed agreement.

What slow follow up costs a towing company

A stranded driver does not leave a voicemail and wait. They call the next company. On the business side, a property manager who asks for a rate sheet and hears nothing for a week signs with whoever answered. Repeat accounts are where a tow company earns steady money, and they need someone to stay in touch.

A pipeline that fits a towing company

Puffly’s pipeline is yours to name. Here is one way a towing company could lay it out.

  1. Call or message inA roadside request from a driver or a manager asking what you charge.
  2. Truck sentA driver is on the way and the customer has an arrival time.
  3. Delivered and paidThe car is at the shop or the yard and the invoice is closed out.
  4. Rate sheet or agreement sentFor managers and shops that might call again, the paperwork is with them.
  5. Regular accountThey call you first, and they are worth a check in every so often.

Follow up moments worth a reminder

  • Missed call at 2 a.m. from a number you do not know

    "Sorry we missed your call. Do you still need a tow? Reply with your location and what happened and we will get a truck moving."

  • Apartment manager asked for a rate sheet last Tuesday

    "Hi, following up on the rate sheet I sent. Happy to walk the property and go over how we handle unauthorized parking. What day works?"

  • Body shop that used you for two transports in the spring and has been quiet since

    "Hi, we have trucks open this week if you have cars to move between locations. Anything on your list?"

Puff, your AI teammate, can draft these messages and line up who to call next. Outreach waits for your approval unless you choose otherwise.

The shape of the year

Ice, snow and the first heavy rain send the phone off the hook. Hot weather brings overheating breakdowns, and holiday weekends bring long trips. Use mild stretches to visit property managers, shops and dealers who could give you steady work when the weather turns.

Questions from towing companies

Can Puffly dispatch my trucks?

No. It is not dispatch software. Keep whatever system you use to send drivers. Puffly is where you keep missed callers, managers and shop accounts so the repeat work does not slip.

Do I need to add every roadside customer?

You do not have to. Add the ones worth staying in touch with, like managers, shops and dealers, and let one time callers sit as contacts you can ask for a review.

What about calls I cannot pick up?

The missed call text back is an opt in automation that texts a caller when you miss them. Puff Voice, an AI receptionist, is a paid add on if you want calls answered.

Start with the free CRM.

Leads, contacts, deals, tasks and your own branded lead form cost nothing. No card to start. Bring your leads in from a Google Sheet or add them by hand.

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