Missed-call text back for auto detailers

Missed-call text back for auto detailers

Updated

Detailing customers shop on price and speed. A text that goes out as soon as you miss the call starts the conversation before they ring the next shop.

Start free What do missed calls cost you?

Why auto detailing businesss miss calls

  • Hands in the middle of a polish

    You are mid-correction or mid-coating and cannot stop. The call goes to voicemail, and detailing customers rarely leave one.

  • Mobile jobs mean driving and setup

    On a mobile route you are driving or hooking up water. Calls arrive when you cannot take them.

  • Price shoppers ask first, book second

    Many callers ask what a detail or a coating costs and move on if nobody answers. The business that replies first gets the booking.

After hours and in season

  • After hours

    People think about getting the car cleaned in the evening and on weekends, after the shop is closed. A reply that arrives that night keeps the booking from going to someone else.

  • Busy and slow seasons

    Spring clean-ups, pre-summer and pre-holiday weekends tend to fill the calendar, and ceramic coating enquiries come in bursts. Busy weekends are exactly when you cannot answer.

What happens when you miss a call

  1. The call rings your phone firstCallers dial a tracking number that rings through to your existing phone. Nothing changes for them while you can answer.
  2. If you do not pick up, they get a textThe caller gets one text back, per 24 hours, with a Reply STOP line. It respects SMS consent and quiet hours.
  3. The call becomes a leadThe missed call is captured as a prospect in your CRM for you to review, so you can follow up when you are free.

An example message for a auto detailing business: Sorry we missed your call. What are you looking to get done, and what is the make and model? Reply and we will send you a time to book. Your business name goes at the start. You write the message.

Which plan includes it

Missed-call text back is included in Ascended ($449/mo) and Domination ($649/mo), along with phone tracking and call recording. Those plans also include Puff Text, which writes the AI replies when a customer texts back:500 a month on Ascended, 1,500 on Domination. Puff Text is also sold on its own from $59/mo. The CRM itself is free.

You need your own Twilio account with a phone number, connected in Settings, Phone. Business texting also needs carrier registration (A2P 10DLC), which you finish in your Twilio account. Twilio bills its own text charges.

See all plans and prices.

Questions from auto detailers

Can the text ask what they want done?

Yes. You write the message, so it can ask for the vehicle and the service. The reply comes back to your inbox and the call is logged as a lead.

Does it work on weekends and evenings?

It works whenever a call on your tracking number goes unanswered, and it respects SMS consent and quiet hours.

Is it the same as the AI receptionist?

No. Text back sends a message after a missed call. The AI receptionist, Puff Voice, answers the call itself. You can use one or both.

Start with the free CRM.

Create a free workspace, add your leads, and switch on Puff Text when missed calls start costing you jobs. No card to start.

Start free