Missed-call text back for plumbers

Missed-call text back for plumbers

Updated

A customer with a leak calls the next plumber when yours rings out. Puffly sends a text back right away and keeps the missed call as a lead you can follow up.

Start free What do missed calls cost you?

Why plumbing companys miss calls

  • Under a sink or in a crawl space

    A plumber with both hands on a fitting cannot take a call. The phone rings out, and the next job waits on a callback that may be too late.

  • Leaks and clogs do not wait

    A burst line or a backed-up drain is a call the customer places right now. They try more than one company and book the first that answers.

  • Quote shoppers call three plumbers

    Water heater and repipe jobs are shopped. The company that picks up or replies first usually gets the visit.

After hours and in season

  • After hours

    Water heaters fail overnight and drains back up on weekends. The caller wants an answer and a time, and a missed call leaves them with neither.

  • Busy and slow seasons

    Cold snaps bring frozen and burst pipes. Water heaters, drains and fixtures fail all year, so the phone load is steadier than in some trades but spikes after bad weather.

What happens when you miss a call

  1. The call rings your phone firstCallers dial a tracking number that rings through to your existing phone. Nothing changes for them while you can answer.
  2. If you do not pick up, they get a textThe caller gets one text back, per 24 hours, with a Reply STOP line. It respects SMS consent and quiet hours.
  3. The call becomes a leadThe missed call is captured as a prospect in your CRM for you to review, so you can follow up when you are free.

An example message for a plumbing company: Sorry we missed your call. Is water actively leaking? Reply with the address and the problem and we will text you the next available time. Your business name goes at the start. You write the message.

Which plan includes it

Missed-call text back is included in Ascended ($449/mo) and Domination ($649/mo), along with phone tracking and call recording. Those plans also include Puff Text, which writes the AI replies when a customer texts back:500 a month on Ascended, 1,500 on Domination. Puff Text is also sold on its own from $59/mo. The CRM itself is free.

You need your own Twilio account with a phone number, connected in Settings, Phone. Business texting also needs carrier registration (A2P 10DLC), which you finish in your Twilio account. Twilio bills its own text charges.

See all plans and prices.

Questions from plumbers

What does the customer see?

A short text from your business, with your message and a Reply STOP line. You write the message, so it can ask for the address and the problem.

Does a missed call turn into a lead automatically?

The caller is captured as a prospect for you to review. It enters the same review queue as other requests unless you turn auto-accept on.

What if the same customer calls three times?

One text goes back per caller per 24 hours, so repeat dialers are not texted again and again.

Start with the free CRM.

Create a free workspace, add your leads, and switch on Puff Text when missed calls start costing you jobs. No card to start.

Start free