Missed-call text back for HVAC companies

Missed-call text back for HVAC contractors

Updated

A missed call in July is usually someone sweating in a house with no AC. Puffly texts them back within moments and logs the call as a lead, so you reach them before another company does.

Start free What do missed calls cost you?

Why HVAC companys miss calls

  • Rooftop units and attics

    The owner and the techs are on a roof or in an attic when the phone rings. Gloves on, hands full, no safe way to answer.

  • No-cool calls come in waves

    The first heat wave or cold snap brings every call at once. A second customer rings while you are still on the first.

  • The caller moves to the next company

    Someone whose system quit does not leave a voicemail and wait. They dial the next company on the list.

After hours and in season

  • After hours

    Systems quit at 9pm and on Sundays. The caller mostly wants to know that someone has the problem, and a line that answers, takes the address and the symptom, and tells you in the morning does that.

  • Busy and slow seasons

    Cooling season and the first cold nights bring the heaviest call load. Spring and fall are lighter, which is when tune-up and maintenance plan calls matter most, and those still need an answer.

What happens when you miss a call

  1. The call rings your phone firstCallers dial a tracking number that rings through to your existing phone. Nothing changes for them while you can answer.
  2. If you do not pick up, they get a textThe caller gets one text back, per 24 hours, with a Reply STOP line. It respects SMS consent and quiet hours.
  3. The call becomes a leadThe missed call is captured as a prospect in your CRM for you to review, so you can follow up when you are free.

An example message for a HVAC company: Sorry we missed your call. Is the system not cooling, not heating, or making a noise? Reply with the address and we will text you the next open time. Your business name goes at the start. You write the message.

Which plan includes it

Missed-call text back is included in Ascended ($449/mo) and Domination ($649/mo), along with phone tracking and call recording. Those plans also include Puff Text, which writes the AI replies when a customer texts back:500 a month on Ascended, 1,500 on Domination. Puff Text is also sold on its own from $59/mo. The CRM itself is free.

You need your own Twilio account with a phone number, connected in Settings, Phone. Business texting also needs carrier registration (A2P 10DLC), which you finish in your Twilio account. Twilio bills its own text charges.

See all plans and prices.

Questions from HVAC companies

Does the text go out for every missed call, even at 2am?

It goes out when a call on your tracking number goes unanswered, and it respects SMS consent and quiet hours. A caller gets one text back per 24 hours, so repeat dialers are not flooded.

Does my number change?

You use a tracking number that rings through to your existing phone. Callers reach you the same way. When you do not pick up, the text goes out.

Can I write the message myself?

Yes. The text is yours to edit. The product adds your business name at the start and a Reply STOP line at the end.

Start with the free CRM.

Create a free workspace, add your leads, and switch on Puff Text when missed calls start costing you jobs. No card to start.

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