An AI receptionist for your HVAC company
When your techs are in an attic and the phone is ringing, Puff Voice answers your business line, takes the details and books the visit. It answers from your own services and hours.
Why HVAC companys miss calls
Rooftop units and attics
The owner and the techs are on a roof or in an attic when the phone rings. Gloves on, hands full, no safe way to answer.
No-cool calls come in waves
The first heat wave or cold snap brings every call at once. A second customer rings while you are still on the first.
The caller moves to the next company
Someone whose system quit does not leave a voicemail and wait. They dial the next company on the list.
After hours and in season
After hours
Systems quit at 9pm and on Sundays. The caller mostly wants to know that someone has the problem, and a line that answers, takes the address and the symptom, and tells you in the morning does that.
Busy and slow seasons
Cooling season and the first cold nights bring the heaviest call load. Spring and fall are lighter, which is when tune-up and maintenance plan calls matter most, and those still need an answer.
A call, start to finish
The caller says
My upstairs AC is blowing warm air and it is 94 out. Can someone come today?
What Puff does
Puff takes the address, the symptom and a callback number, books the visit into your calendar and texts a confirmation. You get a transcript and a summary.
- You choose when it answers: every call, only calls you do not pick up, or only after hours.
- It answers from your own services, hours and FAQ, and takes a message when it does not know.
- It hands the call to you when the caller asks for a person.
Which plan includes it
Puff Voice is a paid add-on from $109/mo with 200 answered minutes a month. It is included on Domination ($649/mo), with 200 answered minutes a month. The CRM itself is free.
You need your own Twilio account with a phone number, connected in Settings, Phone, before you buy. Twilio bills its own call charges to your Twilio account.
Questions from HVAC companies
Can the AI receptionist take an emergency no-cool call at night?
It answers, takes the address, the symptom and a callback number, and sends you a transcript and a summary. You choose whether it answers every call, only calls you miss, or only after hours. It does not dispatch a tech by itself.
Will it quote a price for a repair or a new system?
Only if you allow it, and then only as a usual range from your own service list. Most HVAC companies leave quotes to a visit and let Puff book it.
What about maintenance plan customers who call about renewals?
Puff answers from the services, hours and FAQ you give it. It takes a message when it does not know, and hands the call to you if the caller asks for a person.
More for HVAC companies
Start with the free CRM.
Create a free workspace, add your leads, and switch on Puff Voice when missed calls start costing you jobs. No card to start.
Start free