Missed-call text back for roofing companies

Missed-call text back for roofers

Updated

On storm days you will miss calls. Puffly texts each caller back and logs them as leads, so you can work through them in order when you are off the roof.

Start free What do missed calls cost you?

Why roofing companys miss calls

  • On a roof, harnessed in

    The crew is up on a roof and the owner is on an estimate. Nobody can safely pick up a phone.

  • Storms send every homeowner to the phone

    After hail or high wind, calls arrive in a burst and every roofer in the area is getting them. The first roofer to respond often gets the inspection.

  • Leak calls are urgent

    A homeowner with water coming through the ceiling does not wait for a callback tomorrow.

After hours and in season

  • After hours

    Storms often hit in the evening and a leak shows up overnight. Homeowners call that night or on the weekend, when your office is closed.

  • Busy and slow seasons

    Hail and wind season produce sudden spikes, and each one reaches every roofer in the same area. Between storms the phone is quieter, so a spike is the moment you cannot afford to miss.

What happens when you miss a call

  1. The call rings your phone firstCallers dial a tracking number that rings through to your existing phone. Nothing changes for them while you can answer.
  2. If you do not pick up, they get a textThe caller gets one text back, per 24 hours, with a Reply STOP line. It respects SMS consent and quiet hours.
  3. The call becomes a leadThe missed call is captured as a prospect in your CRM for you to review, so you can follow up when you are free.

An example message for a roofing company: Sorry we missed your call. Do you have an active leak or want an inspection? Reply with your address and we will text you the next time we can come out. Your business name goes at the start. You write the message.

Which plan includes it

Missed-call text back is included in Ascended ($449/mo) and Domination ($649/mo), along with phone tracking and call recording. Those plans also include Puff Text, which writes the AI replies when a customer texts back:500 a month on Ascended, 1,500 on Domination. Puff Text is also sold on its own from $59/mo. The CRM itself is free.

You need your own Twilio account with a phone number, connected in Settings, Phone. Business texting also needs carrier registration (A2P 10DLC), which you finish in your Twilio account. Twilio bills its own text charges.

See all plans and prices.

Questions from roofing companies

Will it text people who are not customers yet?

It texts the person who called your tracking number and missed you. It is a reply to their own call, and it respects SMS consent and quiet hours.

Can I see who called after a storm?

Each missed call becomes a lead in your CRM for review, so you can see the list and work through it.

Is there a limit on texts?

One text goes back per caller per 24 hours. Missed-call text back comes with Puff Text, which has a monthly allowance of AI replies.

Start with the free CRM.

Create a free workspace, add your leads, and switch on Puff Text when missed calls start costing you jobs. No card to start.

Start free