Missed-call text back for car dealers

Missed-call text back for car dealers

Updated

A shopper who calls about a listing and gets no answer opens the next tab. Puffly texts them back right away and logs the missed call as a lead.

Start free What do missed calls cost you?

Why car dealerships miss calls

  • The floor is busy

    Sales staff are with customers or out on a test drive, and the phone at the desk rings out.

  • Listing calls come at all hours

    Shoppers call from online listings in the evening and on weekends to ask if a car is still available, when the showroom is closed.

  • The shopper calls the next dealer

    A person asking about one car usually has several tabs open. The dealer that answers or replies first gets the visit.

After hours and in season

  • After hours

    Most people browse inventory after work and on the weekend. A call that rings out at 8pm is a shopper who will look at the next listing.

  • Busy and slow seasons

    Month-end and holiday sale weekends bring more shoppers, and those are the days the floor is already busiest. Service and parts calls are steady all year.

What happens when you miss a call

  1. The call rings your phone firstCallers dial a tracking number that rings through to your existing phone. Nothing changes for them while you can answer.
  2. If you do not pick up, they get a textThe caller gets one text back, per 24 hours, with a Reply STOP line. It respects SMS consent and quiet hours.
  3. The call becomes a leadThe missed call is captured as a prospect in your CRM for you to review, so you can follow up when you are free.

An example message for a car dealership: Sorry we missed your call. Which vehicle were you asking about? Reply and we will confirm it is available and set a time for you to see it. Your business name goes at the start. You write the message.

Which plan includes it

Missed-call text back is included in Ascended ($449/mo) and Domination ($649/mo), along with phone tracking and call recording. Those plans also include Puff Text, which writes the AI replies when a customer texts back:500 a month on Ascended, 1,500 on Domination. Puff Text is also sold on its own from $59/mo. The CRM itself is free.

You need your own Twilio account with a phone number, connected in Settings, Phone. Business texting also needs carrier registration (A2P 10DLC), which you finish in your Twilio account. Twilio bills its own text charges.

See all plans and prices.

Questions from car dealers

Does it work for after-hours listing calls?

Yes. It works whenever a call on your tracking number goes unanswered, including evenings, subject to SMS consent and quiet hours.

Can the text ask which vehicle they wanted?

Yes. You write the message, so it can ask which car they called about. Replies come back to your CRM.

Does it replace our BDC?

No. It sends the first reply and captures the lead. Your team does the selling.

Start with the free CRM.

Create a free workspace, add your leads, and switch on Puff Text when missed calls start costing you jobs. No card to start.

Start free